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Manager, BPO & ROW Sales Enablement (Mailchimp)
Location(s): London, United Kingdom; Sydney, Australia
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.
Mailchimp’s Global Education & Enablement (GEE) team blends the empowerment of our customers and employees in a cohesive and deliberate fashion to make meaningful impacts on the customers’ brand, our product, and business goals. We develop creative, innovative, and scalable educational strategies to support the usage and adoption of the Mailchimp product across the globe.
This position's scope will partner with BPO vendors and also serve as point of contact for ROW sales enablement, particularly in EMEA (Europe, Middle East, Africa) and Australia/New Zealand markets. The position’s objective is to boost sales effectiveness at vendor locations and with our Sales team members outside the United States by implementing Mailchimp's selected sales approach and ensuring adherence to sales compliance standards. When working with vendor partners this person will oversee quality assessment frameworks to enhance quality and conversion rates. With our full time employees, the Manager will be responsible for some training, QA, evaluations, and content delivery at times.
The successful candidate will support our customer-facing teams and our BPO partners by creating impactful sales enablement and product training learning experiences. This role will help assure our team receives the right training, skills, and solutions while achieving organizational and business objectives.
This position reports to the Sr Manager of Global Training & Enablement and works closely with the Global Enablement & Training team, Sales leaders, BPO partners, and Product Marketing colleagues. Everything this role does will help ensure consistent exemplary experience for Mailchimp’s customers and employees.
Qualifications
- 5-7 years of experience in Sales Enablement
- 2-4 years of experience in BPO Partner Enablement
- Experience leading others in different countries and continents
- Comfort with developing presentation and speaking
- Strong partnerships with others (sellers, sales leaders, operations, product marketing, vendors)
- Comfort with ambiguity and driving your own outcomes
- Ability to work with stakeholders, understand needs and translate vision into a global strategy
- Adept at using data to drive strategic planning or make business decisions
- Drive influence through ability to gain idea buy-in from all types of stakeholders through effective communication skills, public speaking, and expectation setting
- Creative thinker who can re-examine traditional strategies and practices and proactively look for new ideas and ways to improve enablement experiences, and work processes.
- Experience with Intuit products and Mailchimp is a plus!
Responsibilities
- Lead enablement efforts for ROW (Rest-of-World, Outside of USA) sales and customer onboarding teams, working closely with teams to better understand skill gaps, performance, and learning needs.
- Drive vendor partner Quality Assurance processes and reporting for vendors in multiple international markets, including USA Sales and Onboarding teams.
- Design learning interventions in line with Intuit Mailchimp’s methodology, identified performance gaps, and business changes.
- Develop and refine the sales onboarding process to ensure maximum efficiency.
- Work with content development teams to ensure that all leader guides and partner facilitation material is up-to-date and relevant.
- Train vendor site partners on the delivery of training content and provide constructive feedback to vendor partners through call analysis and facilitation observations.
- Partner with vendor sites to coordinate new hire onboarding and training schedules, resolving technical issues with Intuit systems when required.
- Ensure vendor partners are able to onboard new hires to Intuit systems and equipment, tooling including (but not limited to) Docebo, GSET, Gong.io, shared drives, Slack, Amazon Connect, Seismic.
- Ensure that the list and access permissions of onboarded and off-boarded vendor partner employees are updated in Intuit's systems and employee list.
- Train vendor partners how to conduct onboarding as per Intuit’s expectations, including the delivery of Intuit’s sales methodology, accounting workflow sessions, and more.
- Manage end-to-end project timelines to ensure delivery to the business unit(s).
- Work with partner sites and Intuit’s / MC’s Content Design team to develop basic training materials to bridge identified performance gaps.
- Partner with Product Marketing and Sales Operations to report on performance and fill gaps as needed.
- Partner with vendors to track vendor team performance and customer retention and satisfaction to inform gaps.
Our workspaces and technology are always evolving to support collaboration, innovation, and spark creativity. Take a sneak peek at our office in Atlanta where our Mailchimp teams are headquartered.
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"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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