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Job Details
2022-29522 -

Director, Experience Design, DevX

Location(s): Mountain View, California; San Diego, California
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Company Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Intuit is transforming into an open, trusted, and easy-to-build-on platform where we and other partners solve the most pressing customer problems and deliver awesome experiences. Our AI-driven expert platform strategy is driving strong momentum and accelerating innovation. As part of this strategy, Intuit is building platform capabilities to accelerate development velocity for both internal and external consumption.

The Development Services and Experiences (DevX) team at Intuit builds capabilities that developers use for building and running Intuit’s flagship applications and ecosystems. We are on a journey to enable hyper-scale growth on both our systems and our development processes and are making fundamental shifts that will enable this journey. We’re looking for an experienced design leader who loves setting and delivering on bold vision and building and growing teams from the ground up. This leader will instill a sense of urgency and accountability and will also have the ability to create and clearly and persuasively articulate a strategic vision both to colleagues within the company, as well as to developers outside of Intuit.

As the Design leader, you will set the long-term vision for our web and mobile developer experiences, conversational experiences (text and voice), design system and component libraries, and developer experiences serving both internal and external developers including open-source communities--and you will be responsible for executing that vision. From ideation to development to adoption, you’ll lead an organization focused on making a greater impact on Intuit’s developer community by providing end-to-end experiences.

Qualifications

  • Bachelors or Masters in Human-Computer Interaction, graphic design, or other relevant fields, or equivalent experience. The ideal person will have a background working on products catering to developers and/or enterprise IT.
  • 10+ years of interface design experience in delivering high-volume, high-profile, or award-winning websites or products; preferably experience with SaaS and mobile products
  • 4-6 years managing design managers and designers and leading teams with a proven track record of delivery in technology.
  • Expert knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers, along with cross-functional teams including engineering, product management, and user research. Seasoned in Agile development processes.
  • Deep knowledge of user experience methods, innovation, ideation, storytelling, prototyping, design frameworks, concept visualization, problem-framing skills, and design principles.
  • Proven track record in setting a vision for great customer experiences, inspiring others to get behind the vision, and ultimately delivering products and services that are known for their delightful experience and ease of use.
  • Exemplary ability to build positive, collaborative relationships across teams/groups/functions through facilitative leadership to deliver great results and to "raise the bar" continually as an effective leader of positive change.
  • Organized, self-directed, efficient, and able to manage and guide multiple and complex projects in a timely manner.
  • Familiarity with web, mobile, and conversational technologies, and their impact on the feasibility of design solutions.
  • A passion for creating products that resonate on an emotional level.
  • Successfully combined a strong design process with agile and product management processes.
  • Experience designing for developer-centric products, platforms, and API products.

Responsibilities

  • Lead a growing team to design and deliver innovative end-to-end user experiences that optimize among user needs, business goals, and technological realities across web, mobile, and conversational platforms. As a people manager, you are responsible for the team's growth, development, and high-quality deliverables. You lead with a team-first mindset focusing on the customer.
  • Masterful storyteller, able to influence a broad audience by visualizing ideas and concepts for internal leaders, partners, and customers.
  • Develop customer-backed principles, frameworks, research, and data means and measures. Leads with POV and experience.
  • As a member of the DevX product leadership team, you will collaborate closely with cross-functional peers — product, engineering, marketing, and communications — to define the strategy, manage the product portfolio by setting the strategic vision, drive innovation practices, create a high-performing product development culture, and drive results.
  • Creates a bold vision and strategy for multiple areas in the developer ecosystem to cater to developers both inside and outside of Intuit. Can connect the dots across multiple strategies and initiatives to make the largest impact.
  • Mentor, guide, and coach teams to turn visions into concepts and translate those concepts into designs that illustrate simplicity, despite the complexity of the system.
  • Collaborate effectively with product management, engineering, marketing, and other stakeholders, resulting in others learning from you, and inspiring others to want to work with you.
  • Develop a sense of UX community and pride as we focus on creating world-class products and platforms that serve developers.
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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