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Bookkeeping Expert (Work from Home)
Location(s): Available to work remotely throughout the United States, including these locationsOverview
QuickBooks Live Bookkeeping Expert's support that mission to our QuickBooks Live customers by: providing valuable guidance, instilling trust and confidence, and building relationships with small business owners, all while using state of the art tools and technology. Your strength as a QuickBooks Live Bookkeeping Expert will allow you to empower and educate people so that they can lead better lives, and get one step closer to financial freedom. As a virtual employee, you can decide whether you prefer to work from your home or your office, and flexible scheduling means you have a variety of shifts to choose from!
At a Glance
About This Role
As a Bookkeeping Expert with Intuit, you will provide live bookkeeping guidance to small business owners, answering specific domain questions (written & oral). You'll perform domain expert services (bookkeeping/accounting), review information input by customers for accuracy, and research regulations to support advice. You'll have access to our virtual tools and resources, as well as opportunities to collaborate with bookkeepers and provide updates on assigned customers.
- 3+ years of bookkeeping and/or accounting experience
- 3+ years of QuickBooks Online experience
- Credentials/Certifications: QuickBooks Online Certification Required (QuickBooks Online ProAdvisor)
- Experience supporting Payroll, Sales Tax, or Tax Preparation
- Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring
Benefits
Medical, dental and vision coverage with additional well-being benefits
401K savings plan, no vesting period
Eligible to participate in the Employee Stock Purchase Plan
Basic Life & Accident Insurance covered by Intuit
Target annual bonus of 8.5% of your base wages
Discounts on electronics, dining, travel and more
View full job description
Company Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
At Intuit, our mission is to power prosperity around the world. As a QuickBooks Live Bookkeeping Expert you are the center of that mission, providing professional bookkeeping, payroll and tax guidance to our QuickBooks Live small business owners. Your live guidance helps small business owners to self-manage their books and instills trust & confidence, all while using state of the art tools and technology. Your strength as a QuickBooks Live Bookkeeping Expert will allow you to empower and educate business owners on their books so that they can build successful businesses and get one step closer to financial freedom. As a virtual employee, you can decide whether you prefer to work from your home or your office, and flexible scheduling means you have a variety of shifts to choose from!
We are changing the way that people do their bookkeeping by providing world-class professional guidance from experts in bookkeeping, payroll, and tax across the United States. We are revolutionizing the way we support small business owners, and we want you to be a part of it! Our Quickbooks Live Bookkeeping Experts are passionate about working with small business owners, agile, continually learning, working, and providing guidance and insights in new and exciting ways.
The QuickBooks Live Bookkeeping Expert role is responsible for providing professional guidance to Small Business Owners managing their business through Quickbooks Online. This role requires a deep understanding of QuickBooks Online, as well as strong bookkeeping, customer service, and technical skills.
Qualifications
- 3+ years of bookkeeping and/or accounting experience
- 3+ years of QuickBooks Online experience
- Experience supporting Payroll, Sales Tax, or Tax Preparation
- Demonstrated ability to understand and communicate complex bookkeeping processes and issues across multiple industries
- Experience providing guidance in a customer-facing environment
- QuickBooks Online ProAdvisor Certification required
- CPA, EA, JD, and/or CPB is preferred, not required
- Strong attention to detail and ability to manage multiple tasks
- Strong written and verbal communication skills
- Proficient with technology; strong knowledge of computer software and ability to learn technology quickly
- Dedicated high-speed internet connection (DSL, cable, or fiber)
- Ability to work in a fast-paced virtual environment with minimal supervision
- Critical thinking, problem solving, flexibility, and determination
- Willingness to learn and support new products and services
For internal use: qbl
Responsibilities
- Provide complex bookkeeping guidance to QuickBooks Online small business owners via video and audio tools in a way that is professional, friendly, and reassuring
- Create high-quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in this customer-facing role
- Guide small business owners on bookkeeping best practices and optimal utilization of the QuickBooks Online platform
- Review information input by small business owners for accuracy and provide insights on their data
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $24.00 - $33.00, Colorado $23.00 - $31.50, Bay Area California $24.00 - 33.00, Southern California $24.00 - 33.00, Washington $24.00 - $33.00, Washington D.C. $23.00 - $31.50. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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