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Expert Bookkeeper (Front Office) - Work from Home - US
Location(s): Available to work remotely throughout the United States, including these locationsOverview
At Intuit, our mission is to power prosperity around the world. QuickBooks Live Expert Bookkeepers support that mission for our customers by: providing valuable guidance, instilling trust and confidence, and building relationships through support, all while using state-of-the-art tools and technology. Your strength as a QuickBooks Live Bookkeeper will allow you to empower and educate our customers so that they can build successful businesses and get one step closer to financial freedom. As a virtual employee, you can decide whether you work from home or one of the Intuit offices, and flexible scheduling means you have a variety of shifts to choose from!
To apply just click Get Started and fill out our short application form.
At a Glance
About This Role
As a Bookkeeper with Intuit, you'll communicate directly with customers, answering specific domain questions (written & oral). This is a virtual position, which could be primarily client-facing or more transactional bookkeeping task focused. These roles can crossover at times requiring flexibility and comfort in both dynamics. You'll be using our state-of-the-art video communication software (SmartLook and Glance) to interact with clients. Our Bookkeeper experts are agile; continually learning, working, and providing guidance in new and exciting ways.
- 3+ years of recent bookkeeping experience
- A minimum of 3+ years of recent experience working within QuickBooks Online
- QuickBooks Online Pro Certification required. QuickBooks Online Advanced Certification is preferred. CPA and/or CPB is preferred.
- Strong written and verbal communication skills required. Bilingual (English/Spanish) communication skills a plus (written and spoken).
- Ability to interact with clients through video and audio tools in a way that is professional, friendly, and reassuring
- 4 year degree preferred
- Candidates must reside in continental US
Benefits
Medical, dental and vision coverage with additional well-being benefits
401K savings plan, no vesting period
Eligible to participate in the Employee Stock Purchase Plan
Basic Life & Accident Insurance covered by Intuit
Target annual bonus of 8.5% of your base wages
Discounts on electronics, dining, travel and more
View full job description
Company Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
At Intuit, our mission is to power prosperity around the world. QuickBooks Live Expert Bookkeepers support that mission to our QuickBooks Live clients by providing valuable guidance, instilling trust & confidence, and building relationships, all while using state of the art tools and technology. Your strength as a QuickBooks Live Bookkeeper will allow you to empower and educate business owners so that they can build successful businesses and get one step closer to financial freedom. As a virtual employee, you can decide whether you prefer to work from your home or your office, and flexible scheduling means you have a variety of shifts to choose from!
Join QuickBooks Live to showcase your passion for supporting small business clients by utilizing your bookkeeping knowledge during regularly scheduled client facing appointments to help your clients achieve their financial goals and experience success in their business. We are changing the way that people do their bookkeeping and providing world-class support from experts across the United States. The way that we support our client is changing, and we want you to be a part of it! Our Bookkeeper experts are agile; continually learning, working, and providing guidance in new and exciting ways.
Qualifications
- Bookkeeping Experience: 5+ years recent bookkeeping experience.
- QBO Experience: This position requires QuickBooks Online knowledge, a minimum of 5 year of recent experience working within QuickBooks Online.
- Degree: 4-year degree preferred.
- Credentials/Certifications: QuickBooks Online Pro Certification Required. QuickBooks Online Advanced Certification is preferred. CPA and/or CPB is preferred.
- Bookkeeping Skills: Proficient in QBO navigation and various workflows including A/R, A/P, payroll, sales tax, financial reporting, 3rd party apps integration, and banking functions to name a few.
- Organizational Skills: Strong attention to detail, ability to manage multiple tasks, prioritize and manage multiple client engagements.
- Communication Skills: Strong written and verbal communication skills required. Bilingual (English/Spanish) communication skills (written & spoken) are a plus.
- Technology Skills: Proficient with technology; solid knowledge of computer operations and software.
- Client Engagement Skills: Ability to interact with clients through video and audio tools in a way that is professional, friendly, and reassuring.
- Self Discipline & Problem-Solving Skills: Ability to work in a very fast-paced environment with minimal supervision. Problem-solving and critical thinking skills required to resolve clients bookkeeping. along with a high level of determination to deliver awesome to your clients.
- Internet Connection Requirements: Must have (or be willing to obtain) a dedicated high speed (DSL, cable, Fiber) wired internet connection. WiFi, Tower or Cellular based service is not permitted.
For internal use: qbl
Responsibilities
- This is a virtual position, which could be primarily client-facing or more transactional bookkeeping task focused. These roles can crossover at times requiring flexibility and comfort in both dynamics.
- Creates high quality client interactions and experiences that instill confidence using deep client empathy, and your deep knowledge and expertise in the client-facing role. You will be using our state of the art video communication software (SmartLook and Glance) to interact with clients.
- Regularly engage in client scheduled appointments and chat communications to provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied clients, offering patient assistance and support.
- Using your in-depth bookkeeping knowledge, manage client onboarding calls with high attention to detail and with the ability to quickly assess exactly what is needed to process all client work for our service agreement.
- Walk clients through setting up their electronic bank and credit card feeds.
- Gathers documents in preparation for either cleanup or monthly clients and handles complex problems in a timely manner.
- Determines potential complications in financial statements errors, sales tax issues, unsolved A/P and A/R, payroll issues, and 3rd party integrations questions.
- Assist clients in either establishing or updating their chart of accounts.
- Utilize strong organizational skills to ensure client follow up and communication is executed timely.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is NY $25.90 - $35.00, CO $24.70 - $33.40, CA $25.90 - $35.00, WA $24.70 - $33.40. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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