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Job Details
2023-44873 -

Analytics Manager - Customer Team (Mailchimp)

Location(s): Atlanta, Georgia; New York, New York
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Company Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

We’re looking for an Analytics Manager to join the Mailchimp Customer Analytics team. In this role, you’ll help set the course for Mailchimp, partnering with Customer Success Management and Product Support leaders to uncover and quantify the most valuable opportunities and shape the strategic roadmap for scaling and elevating human assistance to our customers. You will lead a team of analysts, guiding business decisions using experimentation and rigorous measurement to deliver performance insights. You will serve as a trusted advisor to the VP of Customer Success and Care, providing an objective lens on business performance and our progress against our strategy.

You will lead at multiple altitudes - as a thought partner to executive stakeholders, as an analytics manager in overseeing the work of your team, and as an individual contributor on priority projects. You’ll work closely with other analytics teams and cross-functional partners across strategy, revenue operations, product, data, and marketing. In this capacity, you will be positioned to shape strategy and support initiatives that will help fuel the growth for hundreds of thousands of small businesses.

Qualifications

Functional

  • Deep understanding of customer support and customer success enablement (Zendesk reporting, experimentation, next best action modeling), and user behavior data (Google Analytics, Adobe Analytics, etc.)
  • Expertise in analyzing data from qualitative/quantitative sources, developing actionable insights, and presenting narratives to executive and cross-functional leadership 
  • You have strong record of collaboration and influencing executive decisions based on analytical insights 

Technical

  • Advanced knowledge in SQL and experience working with cloud based data warehouses 
  • Experience in stitching together disparate data sources and building data infrastructure, defining KPIs, and tracking business performance
  • Experience with business case modeling and market/opportunity sizing
  • Demonstrated experience with data visualization tools (Tableau/Looker) and dashboard development

Work/Education

  • Minimum of 7 years of experience in an analytics-focused role, 1+ years of managing an analytics team
  • Prior work experience in a SaaS company and customer support or success enablement function preferred. Strategy consulting experience a plus
  • Bachelor’s or Graduate degree (business, analytics, or mathematics a plus)

Responsibilities

Partnership & Management

  • Build relationships and provide analytical guidance to business stakeholders and leaders
  • Grow the Customer Analytics team both through hiring and coaching, training and mentoring existing team members with functional teams they support
  • Manage team capacity planning and staffing

Analysis & Insights

  • Build analysis plans for individual or team analysis projects
  • Facilitate insight generation from KPIs, decomposing trends and underlying drivers
  • Using a combination of SQL, Excel/Sheets, and Tableau, analyze multiple kinds of data sets to provide a complete picture of user behavior
  • Design experimentation initiatives, develop experiment tracking, analyze results and present recommendations
  • Partner with data engineering to plan and build data infrastructure to support customer engagement, product use, and revenue analytics
  • Partner with Data Science teams to build propensity models for reducing churn and maximizing customer value
  • Lead the development of Customer Team reporting (e.g., Tableau & Looker dashboards, visualizations)
  • Drive methodology iteration and build templates for common analysis projects
  • Identify and synthesize both quantitative and qualitative research and trends related to the business 
  • Craft narratives and recommendations from analyses, build presentations, and present findings to business stakeholders to drive business decisions

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $176,500 - $238,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Our workspaces and technology are always evolving to support collaboration, innovation, and spark creativity. Take a sneak peek at our office in Atlanta where our Mailchimp teams are headquartered.

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"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
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"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Joylyn Intuit employee
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

Award-winning culture, best-in-class benefits

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People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.

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EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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