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Head of Analytics (Mailchimp)
Location(s): Atlanta, GeorgiaCompany Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Mailchimp solves one of the largest challenges small businesses face – getting customers. For two-thirds of small businesses, finding new customers is their biggest obstacle and over 25% struggle to retain existing ones. 13M businesses use Mailchimp to grow their business, and the combination of QuickBooks and Mailchimp will enable the next horizon of transformative innovation. Through the combined offering, small businesses will be able to grow and manage their business with one platform, enabling Mailchimp to offer unparalleled performance to its customers.
We’re looking for an exceptional Analytics leader who brings a market-leading experience of utilizing analytics to drive business growth across functions. In this role, you’ll be leading a team of managers and analysts to help deliver strategic insights that drive Product, Marketing, Sales, and Customer decisions at Mailchimp. In addition, you’ll be evaluating and implementing the appropriate analytic environment/ suite / data / tools to enhance the existing functional reporting and analytical effectiveness. You’ll need to guide and inspire your team into being a high-performing team, transforming it into a powerhouse that identifies, and proposes opportunities for business growth, and partners with functional teams to drive business outcomes. Your thought partners will be the CMO, the CPO, the CSO, the CFO and the Head of Customer Success.Y The ideal candidate will be able to combine a deep knowledge of analytics with effective storytelling and a passion for coaching and mentoring people, and the experience to work effectively to influence across functions.
Qualifications
- 10+ years’ experience managing analysts with a proven track record of building high-performing analytics teams.
- A great influencer and communicator who can build relationships with a diverse set of stakeholders, including both technical and non-technical colleagues.
- Understanding of advanced analytic techniques and modern tools
- Strong technical acumen to guide the team in development of predictive models and work with cross functional central teams to further enhance them.
- Can partner with business teams to jointly own execution of segmentation, targeting, and personalization strategies
- Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
Responsibilities
- Operate as a thought partner to the Mailchimp leadership teams, with the ability to guide, influence and inspire peak performance across the business
- Bring data-driven approach to key strategic decisions for Mailchimp, influencing product, marketing, sales and customer success leaders through opportunity sizing, user segmentation and understanding, experiment results, and behavioral trends
- Develop the analytic roadmap and partner with other data teams to help shape a unified data strategy to support business growth
- Engage with business partners to provide common understanding of business priorities and data implications (prioritization and resourcing)
- Develop and grow an exceptional team of analysts; guide the managers on the team to prioritize the team’s work to maximize business impact.
- Create shared data governance principles and accountability across the analytics functions
- Guide and inspire the teams around analytics best practices, and evangelize strategic use of data to increase data literacy throughout the entire organization
- Continually look at the environment to challenge our assumptions around new sources of data, tools, talent, potential partners, etc.
Our workspaces and technology are always evolving to support collaboration, innovation, and spark creativity. Take a sneak peek at our office in Atlanta where our Mailchimp teams are headquartered.

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"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

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"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

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"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."

"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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