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Product Design Strategist-Visual (Mailchimp)
Location(s): Atlanta, Georgia; Brooklyn, New York
Company Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.
We have an opportunity for an entrepreneurial, proactive, Staff Product Designer to help uncover and validate customer needs and business viability to shape Mailchimp’s CRM product.
You’re a maker and not afraid to take on complex challenges that lead to paradigm shifting ideas. You thrive in ambiguity and are a great creative systems thinker. You’re comfortable flexing your skills in a number of ways, working autonomously and/or leading teams through the design process.
Our ideal candidate is a product designer/strategist who is endlessly curious and not shy about challenging established views. Part researcher, part coach, passionate maker and strong storyteller, in this role you might be sketching wireframes for a new digital service one day, talking to customers in another country about how they’re using crypto the next and later writing a mock press release describing a future state.
Qualifications
- 10 years of experience in designing digital products and services, plus 3+ years of design strategy, research, or design leadership experience.
- Bachelor’s or Master’s degree in Design, HCI, Human Factors, Design Strategy, or equivalent relevant experience.
- Proven ability to lead explorations and innovate to provide novel and effective solutions to difficult problems.
- Ability to get deep customer empathy through observation, interview and research.
- Strong understanding of design needs and user centered design approach.
- Knowledge and experience in delivering product design deliverables such as design prototypes, documentation, design specs, assets (web and mobile), or similar.
- Willingness to dig-in and understand the data and to leverage creative thinking and problem-solving skills.
- Influential team player with a customer-back mindset.
- You demonstrate an entrepreneurial perspective in ideation and implementation.
- Strong business acumen and experience in managing multiple stakeholders and senior leadership expectations.
- Strong communication (written, verbal, and visual), influence, and persuasion skills
- Non-traditional education or experience is welcomed. Your inventive mind is more important than your resume.
Responsibilities
- You will not just execute on vision, but help craft our vision, defining and driving the business strategy in partnership with all functions.
- Lead initiatives of significant scope, complexity while being a catalyst for change
- Actively participate in ideation, concept research with customers, development and design ideation.
- Deep understanding and balance of customer, business, and shareholders needs and cross-functional partnership, collaboration, and decision making
- Communicate design direction and intent with customer-backed and defensible principles and frameworks.
- Help coach teams in identifying and testing their critical hypotheses.
- Rapidly build and iterate on low and high-fidelity prototypes that conveys the design concept using the best and most appropriate tools and techniques.
- Exhibit thought leadership internally and externally. Write Press Releases and FAQs that help depict and convince others on the merits of ideas.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $191,000 - $259,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Our workspaces and technology are always evolving to support collaboration, innovation, and spark creativity. Take a sneak peek at our office in Atlanta where our Mailchimp teams are headquartered.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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