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Senior Product Designer, Smart Content (Mailchimp)
Location(s): Atlanta, Georgia; Brooklyn, New YorkCompany Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Mailchimp is a leading marketing platform for small businesses. We empower millions ofcustomers around the world to build their brands and grow their companies with a suite ofmarketing automation, multi-channel campaigns, CRM, and analytics tools.
Our design department is a multi-disciplinary team comprising brand design, product design,design operations, content strategy, user research and service design. We work cross-functionally with just about every team to deliver a unified customer experience that inspires andbrings value to small businesses.
We are looking for Senior Product Designers who care deeply about their customers anddistilling complex problems into thoughtful, beautiful, holistic experiences. We’re looking forthose who naturally do their best work when collaborating with engineering, product, research,data, and marketing.
As a Senior Product Designer at Mailchimp, you:
- Enjoy collaborating with cross-functional stakeholders and work transparently to createdesigns based on findings from research, data, and feedback from your team
- Are always looking for ways to craft simple solutions out of complex problems with anawareness of the customer’s point of view, market need, an obsession for detail, and aneye for sharp visual design
- Have a learn-through-experimentation mindset
- Love exploring the latest and greatest in prototyping tools while keeping emergingdesign patterns and visual treatments on your radar
- Work from product briefs, with clearly articulated goals and hypothesesStrive for clarity, working to influence others and build consensus, when dealing withambiguity
- Work iteratively and love learning fast, taking action, reacting quickly to new information,and focusing on results
- Are customer-focused and value diverse perspectives
- Think about the entire system, providing solutions that better the entire customerexperience, not only the feature
Qualifications
- Can show experience shipping high impact, successful digital products
- Speak KPIs, OKRs and understand how to rely on data to support your work
- Naturally look for opportunities to unify the customer experience across products andplatforms
- Are a self-starter who works proactively to solve problems and bring clarity to ambiguity
- Facilitate both design-focused and cross-functional sessions with ease, relying on yourknowledge of facilitation tools and techniques
- Seek to understand, and believe that diverse perspectives are the key to successfulimplementation in a forgiving, fast-paced, learning environment
- Teammates look to you for best practices when it comes to UX, visual design, patterns,systems thinking, or customer-centric approaches to work
- Can produce results independently as well as collaboratively in a team
- Understand how modern technologies are used with design
- Love balancing best practices with smart risks
- Have experience or a desire to mentor, while believing you still have a lot to learn
- Have experience designing within and evolving a design system
- Know how to measure success and guide designs to ensure your work supports astrategic goal
- Power to influence others and build consensus, while dealing with ambiguity
Responsibilities
- Work with a product manager, engineers, product marketing, content strategy, research,and product analytics to to create holistic end-to-end experiences
- Explore and refine concepts, then narrow to the best solution, weighing technicalfeasibility and scope with your team
- Work in Figma to deliver elegant solutions to the right problems, advocating for ourdiverse customer base with data and in-depth research to help meet their unique needs
- Commit to understanding and knowing our users through creating research plans,leading and participating in research, focused on both the intangibles (emotional needs)and tangibles (functional needs)
- Use storytelling, facilitation, and insights to create empathy with our customers andguide your product team
- Raise the bar for the quality of design at Mailchimp through your design work,mentorship, facilitation, and workshops
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is NY $162,822 - $220,288. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."

"It’s important to always strive for improvement, even if you’re already in a good place."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."

"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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