Staff Business Systems Analyst

Job Overview

Join the Intuit Virtual Expert Platform (VEP), Business Solutions team as a Staff Business

Systems Analyst (BSA). Intuit BSAs focus on the systems and technology supporting

business processes; providing a strong understanding of application systems,

recommending changes, identifying impacted interfaces, and working with technical                                                                                                 teams to implement them through:

• Utilizing business processes and technology systems to optimize operations and                                                                                      accelerate organizational goals.
• Effectively use tools and techniques to gather, interpret, and synthesize data to                                                                                                drive effective decision-making and solutions development.
• Working collaboratively with cross-functional teams to identify gaps and develop                                                                                  innovative solutions that address complex business problems.
• Effectively optimizing technology solutions to solve complex technical problems,                                                                                        deliver value and improve business operations.
• Guiding cross-functional teams to deliver against strategy and objectives through                                                                                      effective communication, strategic planning, and mentoring.           

                                                                                                                                                                                                                                               In this role you will partner cross-functionally to develop solutions for software capabilitiesused in strategic initiatives,                                             VEP migrations, integrations, and consolidation and/or scaling of 3P tools used by the Sales and Care teams.

We are looking for someone with a proven track record of delivering technology solutions

within a platform with a services-oriented architecture. In addition, this person must have a

demonstrated ability to collaborate effectively with internal and external partners, including Engineering,                                                        Marketing, Sales, Product Management, and Operations across the Intuit ecosystem.

Responsibilities

• Develop and document as-is process flows, redesigned processes, and procedures                                                                                                to optimize business processes and improve technology capabilities.
• Synthesize requirements and assess the impact of initiatives across core business                                                                                         processes to develop and validate process roadmaps.
• Partner with Product Management to drive discussions to ensure the necessary                                                                                                      data for design and requirement decisions is readily available.
• Identify opportunities for process improvements and recommend solutions within                                                                                        software tools and capabilities, and contribute to the development and proposal of                                                                                          larger scope solutions.
• Synthesize business system requirements from multiple sources, such as customer                                                                                      feedback, data analysis, and input from cross-functional teams.
• Define prototypes required to support new systems or processes, validate                                                                                                 prototypes and share with stakeholders to ensure solutions meet business needs                                                                                                and system requirements.
• Develop system functional test plans and execution of the plans to ensure accuracy                                                                                           and efficiency.
• Leverage technology expertise to identify and solve complex business problems,                                                                                        ensuring that end-to-end thinking is employed and solutions meet the expectations                                                                                               of the customer and Intuit.
• Make recommendations on alternative technology approaches to ensure the                                                                                               organization aligns with the latest technology trends and solutions.
• Provide guidance and support to team members to help facilitate their professional                                                                              development.

Qualifications

• A self-motivated person who can influence cross-functional, cross-geo teams,                                                                                         promoting timely and effective communication.
• Strong understanding of business process redesign principles, tools, and                                                                                                      techniques and experience working with cross-functional teams to deliver scalable                                                                                  solutions.
• Ability to develop and gain acceptance for proposed solutions and business cases                                                                                             with senior-level technical and business leaders.
• Strong understanding of system options, impact analyses, and gap analyses to                                                                                             identify areas of improvement and make recommendations for technology                                                                                                            solutions.
• Advanced understanding of analytical tools and data analysis to support business                                                                                       processes and decision-making.
• Strong communication and collaboration skills to work effectively with stakeholders                                                                                           at all levels of the organization.
• Knowledge of specific applications within software tools and capabilities, and ability                                                                                          to apply them across major functional boundaries.
• Strong ability to break down complex problems into manageable issues to be                                                                                                solved quickly and efficiently.
• Ability to develop business systems solutions and hypotheses, consider multiple                                                                                  perspectives, identify alternative solutions and opportunities, and build consensus                                                                                        among stakeholders.
• Experience with Agile development and methodologies.
• Effective and persuasive presentations (verbal and written) appropriate for project                                                                                         teams and business leaders.
• Strong team player with energy, enthusiasm and detail orientation to produce high                                                                                        quality deliverables in a fast paced environment.
• Familiarity & experience with software platforms such as Salesforce, Amazon
• Connect, Seismic, Gainsight, Playvox, Maestro, Gong, Ironclad, Loom, Loopio,                                                                                        Sprinklr, and Qualtrics.
• BS or BA Degree preferred or equivalent work experience.