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Job Details
2021-22355 -

Application Ops Eng 2

Location(s): Bengaluru, India
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Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumer, small business, and self-employed customers around the world the opportunity to prosper.

Overview

Intuit is a leading software provider of business and financial management solutions for small and mid-sized businesses, consumers and accounting professionals. You probably know us by our flagship products, QuickBooks®, Mint® and TurboTax®, but that’s just the start. We are currently going through a fundamental transformation from a shrink-wrapped software company to one of the country's leading providers of web-based applications and solutions.Come join Intuit as part of the “CE&O” team as an “IOC – Application Ops Engineer 2”. We are looking for creative problem solvers with a passion for innovation to join our team and revolutionize the way the world does business.

What you'll bring

General:

  • Engineering Degree or relevant equivalent experience. Industry certifications a plus (CCNA, MCSE, etc.).
  • Working knowledge of a wide range of computer systems software, applications, hardware, and communications.
  • Working knowledge of Intel and/or HP/Sun based computing hardware and related equipment.

How you will lead

·        A core member of an IT support team operating the Intuit Operations Center (IOC).12 x 7 shift-based operational environments providing level 1-2 response to alarms from Network, Servers, and Application system errors.

·        Works on moderately complex assignments where judgment is required in resolving problems and making routine recommendations.

·        Monitors service and incident requests and assigns or resolves tickets as appropriate.

·        Responses to monitoring alerts per defined playbooks and procedures

·        Configuration of monitoring agents and the development of meaningful alerts and the escalation procedures

·        Work well with customers, peers, and management within functional areas of CE&O and/or IOC.

·        Monitor Real Time Dashboards for showing overall health of the system

·        Metrics reporting on applications performance, availability, reliability, etc.

·        Suggestions for process improvements and enhanced operational efficiencies

·        Update of Technical escalation documentation (Run Book), documentation on supported applications & operational tools.

·        Follows IT standards and policies for workflow.

·        Engages vendors for onsite repair where applicable.

·        Provides Hardware Break/Fix solutions for technology assets where applicable.

·        Completion of routine service and incident requests within Service Level Objectives.

·        Develops strong cooperative relationships within the IT Tech Group and with other support and IT Teams.

·        Consistently contributes knowledge and content to support organization and shares knowledge with other techs to facilitate professional and technical development.

·        Applying Systematic problem-solving method for incident resolution.

·        Applies basic scripting skills (e.g. Perl, Windows Command Shell, DOS, Visual Basic, etc.)

·        Drive & Triage of high priority major incidents (P1 & P2 including P3 & P4)

·        Participation in Incident Analysis Process (IAP)

·        Facilitation of Incident Analysis processes for a specific application/infrastructure component

·        Facilitate the creation of the Operational readiness documents

·        Review and development of performance and capacity plans (operational capacity and load requirements)

·        Specifications for onboarding new offerings, including trouble shooting, patch processes, cross-organizational incident management processes, security breach response plans, etc.

·        Implementation plans for application disaster recovery, migration, roll-back plans, expansion, routine deployments, and system upgrades.

·        Demonstrate Automation mindset by automating mundane tasks

·        Presentations at internal events and sharing knowledge with the team

·        Work well with customers, peers, and management within functional areas of CE&O and/or IOC.

·        Shift management and shift roster design [Ability to play the shift lead role]

·        Mentoring and coaching of new team members

·        Contribute to change and problem management

 

Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Carl at work
Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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