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Director of Product Development, QuickBooks
Location(s): Bengaluru, IndiaCompany Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Intuit India's dream is to be the innovative, entrepreneurial center where individuals create solutions that revolutionize millions of lives worldwide. We achieve success by empowering employees to excel, leveraging proximity to emerging markets and capitalizing on co-located Intuit businesses. At Intuit we believe everyone has the right to prosper, which is why our mission is ‘Powering Prosperity Around the World’. Being a mission-driven company includes living our values every day. That means integrity is at the foundation of everything we do, including the products we design, the role we play in the communities we are part of, and the way we treat every person that is a part of the Intuit family.
Our products, including TurboTax, QuickBooks, Mint, Credit Karma and the newly acquired Mailchimp, help solve our customers’ most important problems - make more money, save time, and make financial decisions with confidence.
Intuit was founded in 1983 by Scott Cook and Tom Proulx and went public in 1993. Today, with a customer base of over 100 Million, over 10,000 employees, Intuit serves customers worldwide in 19 locations and 9 countries by using our AI-driven expert platform to deliver powerful solutions for our customers’ most important financial problems. And as much as we have re-invented our products and services, we have always stayed true to our core values.
Delivering on our mission on behalf of customers also means going beyond the products and services. We are committed to leaving the world a better place than we found it by delivering job readiness and creation through our Prosperity Hub Program, making a positive impact on climate with our focus on becoming twenty times carbon positive by 2030 and our unrelenting commitment to diversity, equity, and inclusion.
We’re proud to have a culture that attracts top talent and empowers them to do the best work of their lives. When employees know they can bring their whole selves to work – that translates into an environment that has been recognized as one of the world’s best and most innovative places to work year upon year.
Intuit is looking for a Director of Product Development, QuickBooks Online - Payroll. We are a start-up within Intuit with the strategy to be an “AI-driven expert platform”. This is about being an open, trusted and easy-to-build-on platform where we and others partners solve the most pressing customer problems and deliver awesome experiences. Our AI-driven expert platform strategy and five Big Bets are driving strong momentum and accelerating innovation across the company.
The successful executive will have technical depth, business acumen, and a desire to create delight in every customer experience. S/he will have a passion for driving technical product direction, leading and inspiring cross-functional teams, and influencing executives as well as engineers. The ideal candidate’s experience encompasses technical architecture and/or software development, business strategy, and people management experience. This executive will have an ability to leverage prior success building and re-architecting products and platforms that run at scale.
A creative, passionate, enthusiastic and experienced leader who will collaborate with senior leaders, peers and stakeholders, to develop priorities, roadmaps, and deliver products and services with a relentless focus on engineering and operational excellence. We embrace entrepreneurs and also those who come from established corporations.
Qualifications
We look forward for the leader who has demonstrated expertise in building and leading successful large scale capabilities, high quality SaaS and PaaS products/platforms that serve millions of customers and have,
- Computer Science degree or equivalent with passion for being at the leading edge of technology and 15+ years of experience in the software product industry in senior architecture and software development roles
- Experience transitioning a monolith to a Cloud-based, service-oriented architecture
- Proven ability to lead and influence large distributed product development efforts
- Ability to establish technology sourcing directions for the product division and provide context for these decisions to the company
- Very strong leadership skills, demonstrating the ability to create compelling visions, galvanize teams around the vision, execute with high operational rigor and deliver measurable results for customers.
- Proven success in building, motivating and retaining teams of star players
- A highly technical and result-oriented leader experienced in determining goals and matching those with customer requirements and product roadmaps
- Adept at leading positive change, empowering people, cultivating product technology visions and innovative solutions, and fostering effective engineering teams
- Understanding of industry-leading technology/solutions in big data and machine learning. In-depth knowledge of industry best practices, technologies, architectures and emerging technologies
- Proven track record of outstanding business outcomes with effective and fast decision making that takes into account the interests of all four key stakeholders – employees, customers, shareholders, and partners
- Experience in making successful trade-offs that balance the short and long term product goals
- Experience driving engineering design using Agile process to drive innovation, accelerate decisions and outcomes while minimizing risk
- Proficiency in one or more key technologies including React, Java, Javascript, NoSQL; exceptionally competent in front-end and back-end architecture & design
- Experience using data insights for product refinement
- Ability to work well through ambiguity, confidence in making tough calls and leading through adversity with a sharp focus on the eventual right outcomes
- Commitment to diversity, equity, and inclusion with the demonstrated ability to hire and retain diverse talent
- Strong leadership and communication skills. Strong business acumen. Understands the business internal and external landscape and thinks/acts strategically for all stakeholders. Strong interpersonal skills and ability to work effectively across teams, functional groups
- Experience in scaling world class engineering teams
- Experience working with one of the leading public clouds (AWS, Google, Azure)
Responsibilities
- Technology Strategy - Define a durable and scalable technology strategy for scaling the platform capabilities for the needs of customers for Intuit’s flagship offerings like QuickBooks Online, Credit Karma, Mailchimp, and Mint. These capabilities will touch hundreds of millions of current and future customers.
- Boundaryless Collaboration – Able to operate in a complex org structure and collaborating with multiple stakeholders globally. Partner with business and technology teams to prioritize roadmaps, requirements, balancing business needs with financial and technology constraints. Establish alignment of vision, strategy & delivery working with cross functional teams (PM, PD, XD, Care..) and stakeholders including senior leaders across geographies.
- Operational & Engineering Excellence - Result oriented and deliver huge outcomes. Sets clear objectives and goals for the team and enables the team to deliver and use operating mechanisms to continually assess progress and improve. Establishes the data driven processes needed to achieve operational & engineering excellence. Foster Engineering culture within the team and across organizations.
- People Leadership - Grow and coach engineering talent, acts as a talent magnet to attract, nurture and retain senior talent including Engineering Managers and Architects, and acts as a coach for engineers across the site. Develops and drives strategy to hire, develop and mobilize talent for the organization.
- Speed as a Habit – can operate in a fast-moving environment, make quick data driven customer backed decisions and execute fiercely to deliver outcomes.
- Customer Obsession – is a staunch advocate for the developers and customers. Stays close to customer problems and solves for them with urgency.
- Site leadership – part of India site wide leadership team and takes an active role in developing the strategic direction, systems roadmap, and business and operational processes for the systems managed at the India Development Center (IDC).

"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."

"It’s important to always strive for improvement, even if you’re already in a good place."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."

"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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