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Job Details
2023-48548 -

Director - Technical Program Management,Chief Of Staff & Business Operations - GTM Tech

Location(s): Bengaluru, India
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Company Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

The Go-to-Market Tech (GTM Tech) organization drives Intuit's growth by designing and building best-in-class capabilities, delivering transformative experiences for our customers and exceptional business outcomes. This organization is responsible for City Map L0 - Customer Growth and Engagement and encompasses Monetization, MarTech, and Experimentation capabilities.

Qualifications

  • Strong analytical and problem-solving skills - work experience in a strategy related role, or equivalent with an emphasis on quantitative skills
  • Excellence with both Strategy and Execution - ability to be strategic and lead with a clear vision and  also be hands-on with execution to  deliver winning results
  • Strong Program Management leadership experience - experience leading multiple programs across the life cycle working with technical, product, and functional groups
  • Excellent influencing skills - Demonstrated ability to work in a matrix environment, and ability to influence at all levels/functions and build strong partnerships across organizations in delivering the best outcome of complex programs.
  • Outstanding written and verbal communication skills - appropriate for executive-level audiences visually communicating goals of the program, relationship to business goals, and other relevant success criteria.  This role will write strategic papers, 6 pagers, and exec decks.
  • Highly self-motivated - willing to proactively take on problem-solving within teams
  • Must be able to work flexible hours specifically morning and late evening - as the portfolio has a combination of partnerships locally in India as well as across cross-functional stakeholders globally
  • Excellence with program management and presentation tools and skills
  • High performer with a track record of significant accomplishments.
  • Be able to work in dynamic and agile environments and be outcome and impact focussed
  • Resourceful and proactive, with strong customer and results orientation.
  • Strong leadership, trustworthy with highly sensitive information.
  • Ability to handle high degrees of task and deadline pressure.
  • This position requires some international travel.
  • Educational Qualification and Experience required - Engineering, MBA & consulting background with 15+ years of experience working with large companies in a COS role preferred.

Responsibilities

As the Director - Chief of Staff, TPM (Technical Program Manager) & BizOps leader, this individual is expected to provide strategic direction, drive efficiency, and work closely with the Leader of GTM Tech,  other leaders in CTO Staff, and GTM Tech Leadership Staff to carry out the end to end operations for the GTM Tech org. The Chief of Staff plays an important role in risk management by identifying potential risks and developing appropriate mitigation strategies. They are responsible for overseeing the progress of projects and ensuring that they are delivered on time, within budget, and on scope. In addition, the Chief of Staff would collaborate with the Finance team to develop and monitor budgets for the organization and ensure a robust hiring plan aligned with the Intuit site strategy. Most importantly, the Chief of Staff is required to be the strategic partner with execution excellence to the CTO Staff leader and their leadership team and serve as the line of support for them to ensure the steady progression of the organization toward its goals.

 

As GTM Tech TPM leader, the GTM Tech TPM (Technical Program Mgmt) team will report to this leader. Currently, the TPM team is located in India and the US and is led by Mgr3 (Group Technical Program Manager) based in India and the US respectively. The key priorities of this role include:

  • Oversee the progress of GTM Tech initiatives and ensure they are delivered on time and schedule.  This requires a deep understanding of the complex technical initiative and developing a good understanding of the core architecture, system flow, and platform use cases. 
  • Responsible for driving strategic programs and projects that are tied to Intuit’s goals, growth, and development while also ensuring operational rigor. 
  • Provide leadership and liaison across all cross-functional teams and align key stakeholders in executive teams. Manage interdependencies and integration among multiple projects, teams, and stakeholders across the portfolio
  • This leader is also accountable for leading the GTM Tech org’s 3 & 1 - year plan and In-year as part of Intuit’s Unified planning process.  In, 3&1 Year Plan, SVP+ set the strategy, customer, and business outcomes, and define the input goals required to drive the outcome metric target. VPs secure resources, set up the team to achieve the input goals, timeline and success measures. In the In-Year Plan, VPs partner with DIRs to refine and sequence 12-18 month input goals, resolve dependencies and lead executions. 

 

As BizOps Leader: The GTM Tech BizOps team will report to this leader. This leader will be accountable to drive the operating rhythm of the business and improve efficiency in how we operate by defining and monitoring on-going business metrics, and solve business/operational challenges and develop new capabilities/processes as a driver. HeadCount management, AWS cost management, GTM Tech hiring alignment with the site strategy, overall budget management are few of the areas to lead as part of this role. 

 

As COS, the role will act as a strategic advisor to the CTO staff member and work closely with the VP PMO/BizOps for the CTO, driving some key programs and mandates from the CTO Office. As the COS and the leader of TPM & BizOps organization for GTM Tech, this leader will be accountable for optimizing the operating models and rhythms of GTM Tech to enable effective decision-making and information flow by bringing together complex, cross-functional and cross- organizational teams. Manage effective planning and communication across the organization and at all levels to ensure continued alignment of program scope, status, risks, dependencies and eventually outcomes. Researches and recommends new and revised strategic programs/ initiatives while creating and maintaining processes to streamline operations. Prioritizes the utilization of resources with other functions. Influences business uni cross-organizational strategies relevant to program goals. This role needs to have an advanced understanding of technical concepts, architecture, systems, development methods, business, product and people goals and disciplines associated with the defined programs to be able to utilize knowledge to accelerate project completion.

 

Summary

  • Supporting the technical leader in executing their vision, strategy, and goals by identifying opportunities to operationalize and prioritize initiatives.
  • Facilitating communication and collaboration with cross-functional teams, ensuring project timelines are met and objectives achieved.
  • Preparing briefings and presentations for the technical leader, summarizing organizational issues and providing solutions, options, and recommendations.
  • Developing processes, policies, and procedures to improve team efficiency.
  • Ensuring that organizational priorities and decisions align with the overall mission and vision set by the technical leader.
  • Managing external engagements and projects, organizing key events and meetings.
  • Supporting the technical leader in building and maintaining a strong culture that encourages innovation, collaboration and manages performance expectations.
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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