Skip to main content
Job Details
2022-31268 -

Senior Product Manager

Location(s): Bengaluru, India
Apply Now Apply Later Join Talent Community

Company Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Proactive Interventions

Come join the Digital Platform Virtual Collaboration Team as a Senior Product Manager, where you will foster an environment of technology innovation and customer obsession. In this role, you will be a leader in a team of technically-minded Product Managers, co-creating to build technologies to enable AI-powered connections between customers to experts across all Intuit product lines. You’ll be a part of the Intuit Virtual Expert Platform, which delivers core common capabilities for all Intuit customers and products around the world, and plays a key role in driving customer benefit, growth, and long-term differentiation for the company. In joining the Intuit Platform team, you will lead end to end product strategy and execution and partner closely with product managers, architects, and designers across Intuit businesses to enable these awesome platform capabilities and power millions of experiences.

For this role we are looking for a trail-blazing Product leader with demonstrated AI and ML experience, coupled with extensive knowledge in building end to end digital growth and retention experiences. Specifically for this role, we’re looking for a Product Manager to help us drive our proactive inventions capability strategy. You’ll drive the strategy to enrich our proactive intervention platform capability to determine the best paths of action to interact with customers and enable them to see the true value of their Intuit product. You will be responsible for delivering best in class experiences to engage users and retain them, complimenting best in class user experiences to help customers overcome uncertainty and/or to drive engagement. You will need to think holistically about the product and channel experience and set the right long-term direction for how we proactively interact at their point of need with our customers across our offerings.

Qualifications

The ideal candidate will bring:

  • 5+ years of experience leading cross-functional teams to deliver best-in-class virtual collaboration services for customers with experience in voice, video, co-browse, appointments, chat/messaging and real-time transcription in a growth and retention environment
  • Is data-driven with a proven track record identifying product experience success measures while working with analytics teams/tools to track KPIs
  • Excellent communication skills – both oral and written and a track record of gaining the confidence executive management
  • An exceptional drive - applying the nuances of influencing based on the situation, knowing when to push and when to ease, driving through designs, ideas, and roadmaps
  • Has a 'can do' attitude with an entrepreneurial mindset and be comfortable working in a fast-paced, ambiguous environments
  • A demonstrated passion for delivering superb customer experiences
  • Learning mindset, curious, bold, self-aware and humble
  • Experience developing and coaching high-performance teams
  • Technical Product Management DNA and subject matter expertise in virtual collaboration; you have spent 5+ years building world-class SaaS-based products
  • Strong background and experience in building contact/collaboration platforms and channels

 

Responsibilities

The Senior Product Manager in this role is expected to demonstrate the following competencies and operate within these responsibilities:

  • Build and drive a bold vision for proactive intervention experiences with customers with a platform mindset
  • Identify new opportunities based on customer and competitive research, industry trends and best practices
  • Translate vision into strategy and an execution roadmap to deliver measurable outcomes aligned to objectives
  • Understand how to deliver platform capabilities and experiences that will be shared across multiple personas and customer archetypes
  • Build strong working relationships with senior end executive leaders across Intuit teams to collaborate and co-create roadmaps
  • Consistently work to optimize the broader organization operating model (process, people, structure, partnerships) and drives change to improve
  • Create and maintains momentum, helping teams move forward swiftly and with rigor, a learning mindset and a bias toward action
  • Has deep experience in leveraging AI to enable personalized experiences which are contextually relevant
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

Award-winning culture, best-in-class benefits

culture icon

Culture and values

Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.

More about Intuit life play_arrow
benefits icon

Benefits we offer

People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.

More about our benefits play_arrow
hiring process icon

Hiring process

From set-up to sign-off, everything you need to know for a successful interview with Intuit, including how to request reasonable interview accommodations.

More about our hiring process play_arrow
covid icon

Vaccination policy

We are requiring that employees who come onsite be vaccinated. Unless prohibited by applicable law, full vaccination against COVID-19 is a requirement for any position at Intuit that necessitates coming onsite and/or in-person business activity. Qualified applicants who would like to request an accommodation (exception) on the basis of a qualifying medical condition/disability or sincerely-held religious belief should contact TalentAcquisition@intuit.com.

Learn more about our return-to-work plan play_arrow
Fortune 100 Best Companies to Work For

Our culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. Join us in our mission to power prosperity around the world.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Related Content

  1. Women in a crowded theater smiling

    Tech Women @ Intuit

    Helping women share expertise, build community, and grow their careers.

    Read More
  2. Woman working on laptop

    Intuit Technology

    We’re making advances in AI, Cloud, and Mobile technology to power an innovative global financial platform.

    Find Out More
  3. Customer at counter

    Corporate Responsibility at Intuit

    We're dedicated to making a positive impact for our team, our environment, and our community.

    Read More