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Senior Systems Engineer
Location(s): Bengaluru, IndiaCompany Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Systems Engineer Intuit's Endpoint Management team is tasked with building, securing, and operating several of Intuit’s Core IT functions for our global workforce. We enable our employees to do the best work of their lives by providing resilient and innovative technology solutions. We're looking for a talented individual to join the Endpoint Management team as a Sr. Endpoint Systems Engineer.
This is a fantastic opportunity to join a reputable and well-established company as a part of a highly progressive and transformative IT team. Primarily, you will provide operational support for Intuit’s various Windows Servers (physical and virtual) and Desktop Management applications. Secondarily, you will work closely with system architects and other Endpoint Management Engineers to support Intuit’s Infrastructure Technology stack.
Qualifications
- Microsoft Windows Server administration experience (7+ years)
- Recent iOS and Android EMM (AirWatch or similar platforms) administration experience (5+ years)
- Recent Chrome OS/Google Chrome Browser administration, deployment and support experience
- Extensive experience with PC, Mac and Modern mobile devices troubleshooting
- Extensive experience with Virtual Machines troubleshooting
- Strong Knowledge and experience supporting Microsoft Office 365 and Google Application Suite
- Hands on experience with Microsoft Autopilot and Apple DEP technologies, VDI Flex/Horizon
- Hands on experience with Microsoft Intune and Azure AD
- Knowledge in Enterprise Desktop Management tools (JAMF, Workspace One, LANDESK/Ivanti)
- Ability to establish best practices for monitoring and forecasting of system/application capacity
- Excellent written and verbal communication skills
- Experience in presenting to both technical and management teams
- Must be a self-starter with the ability to work independently and in a collaborative team environment
- Able to lead technical meetings and discussions with teams across the organization
- Capable of effectively managing relationships with internal and external partners
- Excellent time management and organizational skills
- Experience creating software packages, deployment, patch management, and data analytics in our endpoint environment
- Contribute and maintain internal documentation as it relates to technical information, procedures, and processes
Responsibilities
- Primary focus is technical leadership in the planning, designing, implementing, and supporting Intuit’s Endpoints Mobile, Apple Devices, Windows Devices, Virtual Machines and Google Chrome OS/Chrome Browser Infrastructure helping drive multiple initiatives to move it forward
- Provide operational support for Intuit’s Endpoint Management environments
- Additional focus on Google OS/Google Chrome administration and management
- Provide end-user support as directed by management and work on multiple functions of high complexity
- Ensure thorough testing of solutions for functionality and compatibility
- Provide capacity planning and performance monitoring to sustain and improve desktop and mobility service availability
- Continually apply DevSecOps principles and apply best practices that improve quality assurance, product reliability, and deliver quality systems that exceed BU/FG/customers’ expectations
- Coordinate service/support needs with vendors, application support teams, and internal teams through effective partnership, collaboration and communication
- Provide change request leadership for the deployment of application or infrastructure related changes
- Provide Level 3 support for Modern device's Mobile OS's for end users
- Participate in application troubleshooting and incident problem resolution with other infrastructure teams, including application, storage, messaging, and server teams.
- Represent the team in change, incident and problem management calls and manage request queues
- Maintain and define hardware, software, and configuration standards (Operational Run-books and Playbooks)
- Partner with other Product Infrastructure teams to apply standards and policies relevant to operational excellence
- Develop workflows, process and automation procedures
- Proactively identify gaps, risks and issues and escalate to management accordingly.
- Mentors colleagues 1:1 from a technical and growth perspective and continuously develop a strong talent pipeline
- Participate in On-call as part of a team rotation.

"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."

"It’s important to always strive for improvement, even if you’re already in a good place."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."

"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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