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Job Details

2021-19464 -

Sr Application Ops Eng

Location(s): Bengaluru, India
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Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumer, small business, and self-employed customers around the world the opportunity to prosper.

Overview

Intuit is a leading software provider of business and financial management solutions for small and mid-sized businesses, consumers and accounting professionals. You probably know us by our flagship products, QuickBooks®, Mint® and TurboTax®, but that’s just the start. We are currently going through a fundamental transformation from a shrink-wrapped software company to one of the country's leading providers of web-based applications and solutions.Come join Intuit as part of the “Cloud Engineering and Operations (CE&O)” team as an “IOC - Senior App Ops Engineer”. We are looking for creative problem solvers with a passion for innovation to join our team and revolutionize the way the world does business.

What you'll bring

  • BS in Computer Science or equivalent work-related experience
  • Expert experience in an OS, database and/or platform operations environment.
  • Experience working within a highly available production environment.
  • Experience with Amazon AWS (EC2, S3, EBS, EIP, VPC).
  • Scripting language experience (eg. Shell, Python, Perl or PowerShell).
  • Experience with monitoring tools such as Wavefront, Splunk, BigPanda, AppDynamics, NewRelic etc...
  • Experienced with troubleshooting of infrastructure and applications and knowledge of supporting technologies such as TCP/IP, HTTP, DNS, LDAP, SSL and SSH.
  • Strong ability to analyze and solve operational problems across functional components. Strong ability to understand virtual cloud architectures and layered application and database services with the ability to logically determine root cause of an issue.

How you will lead

  • Drive clarity through the complexity of monitoring and troubleshooting applications hosted within Intuit’s data centers and the AWS cloud.
  • Establish a solid understanding of Intuit’s traffic and routing patterns to troubleshoot the end to end workflow of applications.
  • Drive & Triage of high priority major incidents (P1 & P2 including P3 & P4) and sending the incident communication to the internal stake holders.
  • Monitors service and incident requests and assigns or resolves tickets as appropriate.
  • Respond to customer-impacting incidents, leveraging collective Business Unit partnerships and constructs such as Situation Room or War Room to quickly pinpoint root cause.
  • Respond to any query related to AWS via chat channel within a defined response time SLA.
  • Monitor and investigate anomalies in order to quickly determine the impact.
  • Identify gaps and recommend improvements to the current set of monitoring dashboards and alerts.
  • Provide guidance and template management support for application teams, to easily onboard applications into Monitoring, Logging and Alerting services.
  • Active engagement with the Cloud Operation/Monitoring Team to maintain sufficient knowledge of and a feedback loop for services capabilities and health.
  • Maintain consistent dialog and feedback loop with Intuit Cloud Operation team.
  • As customer advocate, identify, escalate and resolve gaps in the process or technology through interaction with central cross-functional product and service teams.
  • Automate mundane tasks to save time and accuracy.
  • As part of Intuit Operation Center, operate in 12*7 shift model to reduce the MTTD/MTTR and contribute to incident triaging.
  • Create/update of Technical documentation or knowledge article for the team.
  • Generate monthly/weekly metrics to provide analysis on the completed tasks.
  • Leverage internal AI/ML and Data scientist teams to proactively identify issues or predict incidents.
  • Learn and quickly adapt to new technologies.
  • Strong communication skills and the ability to drive technical incidents and root cause analysis processes.
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
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Liron Intuit employee
"At Intuit, I have everything I need to be a great data scientist, from rich datasets to inspiring colleagues."
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Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Carl at work
Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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