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Job Details
2022-36218 -

Compliance Analyst I (Mailchimp)

Location(s): Remote
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Company Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

The Compliance team works to protect and nurture Mailchimp’s reputation, systems, sending ability, and revenue streams by enforcing our Terms, combating abuse, and educating and empowering our users to follow best practices that optimize deliverability. Our team loves to learn, collaborate, and have fun together.

We’re looking for a Compliance Analyst I to join our Compliance team. You will interact with customers through our email-based ticketing system to investigate and resolve their compliance issues. You are comfortable asking questions, digging deep, connecting the dots and making judgment calls that balance the needs of the customer with the needs of the business.  Excellent written communication skills, thick skin, and a sense of humor are some of the ingredients that will make you successful. If this sounds like you, we would love to hear from you!

Qualifications

  • Bachelor's degree or relevant work experience
  • 1 year working experience in Product Support
  • Ability to exercise judgment based on analysis of information
  • Attention to detail in investigation and written communication
  • Strong analytical and critical thinking skills
  • Customer centric focus, must work diligently to assist our users in an compassionate and timely manner
  • Technical aptitude and excellent customer service skills
  • Ability to empathize with customers and convey confidence
  • Ability to quickly learn and articulate technical concepts
  • Self-directed and motivated
  • Ability to work independently under general supervision
  • Humble about accomplishments and creative about solutions
  • Comfortable working in a ‘change fast’ environment
  • Experience with marketing and ESPs is a plus
  • Understanding of anti-spam legislation is a plus
  • SQL/Database Query Experience is a plus

Responsibilities

  • Understand and enforce our Terms of Use
  • Demonstrate empathy with customers while maintaining the best interests of the business
  • Investigate user accounts to identify compliance issues and determine appropriate course of action to bring issues to resolution
  • Educate users on best practices of email marketing and list management
  • Use established methodologies and documented investigation techniques to identify problems, collect data, establish facts, bring issues to resolution
  • Respond to issues in accordance with defined Service Level Agreements
  • Meet /exceed defined productivity and quality metrics
  • Collaborate with Delivery, Product Support, Legal, Billing or other internal departments on issues related to compliance
  • Act as subject matter expert for users and internal departments
  • Partner with team members on various strategic projects or corporate initiatives as needed
  • Communicate pertinent information to colleagues and teammates
  • Participate in weekly team meetings
  • Participate in weekend coverage rotation
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"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
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"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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