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Workplace Investigator
Location(s): London, United KingdomCompany Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
We are continuing to build a world-class, leading-edge Ethics & Investigations team at Intuit. The team sits under our newly re-imagined People Experience team, which is part of our People & Places (HR) organization.
Intuit’s Ethics & Investigations team helps champion our Integrity Without Compromise value and Intuit’s safe, ethical, and inclusive culture. We are responsible for developing and continuously improving all elements of our ethics program, including conducting impartial investigations into concerns raised by our employees and others about violations of our Code of Conduct and Ethics and company policies. We conduct investigations across the company and in all geographies. We are also responsible for promoting awareness of our ethics program internally at Intuit as well as building relationships and sharing best practices with the broader workplace investigations community.
This role will report to the Manager, Ethics & Investigations.
Qualifications
- 5+ years of experience conducting investigations, preferably at a private or publicly-traded company; and/or equivalent case-management, fact-finding, and analytical experience developed as a lawyer
- Preference for individuals who have experience with conducting financial, expense, and/or compliance investigations and handling threat management situations
- Strong preference for a practicing lawyer, a background in employment law and/or experience of employee relations, especially candidates with experience of working across multiple jurisdictions/countries
- Preference for candidates who have formal certification from the Association of Workplace Investigators, Association of Certified Fraud Examiners, Chartered Institute of Personnel Development or other relevant organization
- Strong interpersonal skills and the ability to interact and communicate effectively with executives, senior leaders, members of management, and employees at all levels of the company and others during investigations
- The ability to recognize and put aside personal biases, to see different perspectives, and to conduct investigations in an objective manner
- Strong critical thinking and analytical skills, especially in complex and nuanced situations
- Enthusiasm for working with volumes of data and for identifying trends and patterns
- Exceptional writing skills and the ability to consistently produce high-level written product
- Ability to work both autonomously and collaboratively and be self-motivated, detail-oriented, and highly organized
- A strong personal ethical code and integrity.
- The experience and confidence to make difficult decisions and to exercise expert judgment when working with disputed issues
- Resilience in managing a demanding caseload, balancing shifting priorities, and meeting deadlines
- Grace under fire when working in high-conflict and crisis situations
- A deep respect for privacy and confidentiality
- Curiosity and a learning mindset; a willingness to engage in continual learning and to contribute to the learning of the team
- An enthusiasm for investigations and the important role they play in advancing the mission of the organization
- Alignment with Intuit’s values, which requires a strong commitment and accountability to the company and each other and forming connections with team members and others
- Ability to travel to other Intuit offices as occasionally needed
Responsibilities
As an investigator, you will work as part of a dynamic team responsible for investigating concerns involving alleged violations of the Intuit Code of Conduct & Ethics and Intuit’s policies. This includes cases of alleged discrimination, harassment, retaliation, workplace bullying, and reported financial, expense, and compliance matters.
You will manage a caseload of multiple investigations, working both autonomously and collaboratively with fellow team members. Additionally, you will work with HR, business leaders and in-house counsel and will interact with employees at all levels of the company, helping to build trust, understanding and transparency and instill confidence in Intuit’s Ethics & Investigation function. Additionally, you will work as part of cross-functional project teams, devising and delivering strategic programs to improve Intuit’s support for its employees.
- Performing complex investigations from intake to completion, including conducting investigative interviews of employees and others, and reviewing, analyzing, and synthesizing documents and data collected as part of the investigations
- Summarizing and organizing information and documents as part of our end-to-end investigation process and reporting
- Making objective and analytically sound investigative findings, and providing recommendations and advice about options for corrective action and broader organizational changes
- Drafting detailed investigation reports, as well as other documents and correspondence related to the investigations
- Effectively interacting and communicating with individuals involved in the matter being investigated, managers and the HR teams that support those individuals during the investigation and post-investigation processes
- Preparing executive summaries and providing appropriate updates about investigations to executives and senior leaders
- Supporting and promoting continuous improvements to our investigation process
- Learning and benchmarking from the external environment and others and helping to evaluate how to respond to changes in our own internal practices
- Deeply understanding Intuit’s unique culture and values and bringing objective empathy to investigations
- Supporting and working on priorities and initiatives for the broader People Experience and People & Places organizations, based on needs and the unique skills you bring
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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