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Job Details
2022-37275 -

Training Facilitator - Risk Operations

Location(s): Los Angeles, California; Reno, Nevada
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Company Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Intuit’s Small Business and Self-Employed Group (SBSEG) is committed to creating tools and services that dramatically increase a Small Business' ability to manage their cash flow. The Risk Operations team supports SBSEG by protecting Intuit and our Small Business Customers from financial losses resulting from fraud or credit risk. The team operates in a dynamic environment and uses extensive research, analysis, and customer empathy to drive decisions that have a significant impact on both our customers and on Intuit.

Come join the Risk Operations Team as an on-site Trainer with a background in instructional design. We’re undergoing an exciting change journey and are looking for flexible and versatile team members who have a hunger for learning and innovation. Thriving on change will be critical to your success as we develop training for our Risk Operations Analysts. As a key member of our awesome team, you will be responsible for delivering training programs using contemporary training and teaching methods. You will create learning experiences that assist our Risk Operations team to quickly onboard. There is also continuous learning opportunity training to deliver continuous learning opportunities. Possessing the ability to develop training using modern instructional design principles and adult learning theories is highly desired. You will serve as a member of a small instructional design team.

Qualifications

This position is available in our Reno, NV or Los Angeles, CA offices only.

  • 2+ years of experience working in instructional design and training facilitation 
  • Proficient in GSuite, MS Word, Excel, and PowerPoint
  • Execute trainings in multiple formats in engaging ways
  • Identify skill-gaps during trainings
  • Use knowledge of adult learning, curriculum development, and instructional design theories
  • Illustrate entry-level knowledge of instructional design software such as Articulate 360, Camtasia, Adobe Captivate, etc.
  • Demonstrate myriad of training and teaching methods including active learning
  • Practice the role of facilitator (rather than lecturer)
  • Proficient in current company technology (Zoom, Slack).
  • Demonstrate assessment skills post-training
  • Demonstrate proficiency in developing both instructor-led and web-based training using a variety of software tools
  • Illustrate advanced Power-Point skills
  • Demonstrate excellent interpersonal, communication, and organizational skills
  • Undergraduate degree in HR training, education, communication, English, technical writing or any discipline requiring mastery of oral and written communication skills
  • Excellent written and verbal English skills
  • Ability to communicate clearly at multiple levels and with diverse audiences
  • Continuously demonstrates Intuit culture and values
  • Certificate in instructional design preferred
  • Advanced public speaking skills
  • Experience with Financial Services and Risk Methodology preferred

Responsibilities

  • Train new hires and current analysts in ever-evolving technical skills and programs
  • Deliver technical trainings in interesting ways
  • Apply advanced public speaking and classroom management skills
  • Articulates, confidently, the value of training
  • Train in hybrid formats simultaneously (on-site and zoom)
  • Develop curriculum for multiple Intuit programs using instructional design principles and programs
  • Work flexible hours to support the development and delivery of workshops, which may exceed typical workday hours
  • Consistently exhibit a positive outlook and collaborate in a highly engaged fashion with other team members
  • Achieve results and meet deadlines for multiple projects
  • Provide regular and frequent communications with development stakeholders to create successful implementation of projects
  • Solicits feedback from peers, staff, and managers, and applies the learning to enhance their own performance and capabilities
  • Makes training recommendations to the business that solve evolving business needs
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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We currently require employees who come onsite be vaccinated. If you are not sure if this role is hybrid, please talk to your recruiter to confirm. Unless prohibited by applicable law, full vaccination against COVID-19 is a requirement for any position at Intuit that necessitates coming onsite and/or in-person business activity. Qualified applicants who would like to request an accommodation (exception) on the basis of a qualifying medical condition/disability or sincerely-held religious belief should contact TalentAcquisition@intuit.com

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Our culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. Join us in our mission to power prosperity around the world.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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