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Job Details

2020-16745 -

Inside Sales Consultant Outbound 1

Location(s): Mississauga, Canada
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Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

Intuit Sales is a multi-channel organization focused on delivering growth efficiently.  Across all of our channel and businesses, Intuit Sales is responsible for acquiring new users and delivering increased revenue and contribution growth. Intuit Sales is comprised of sales and marketing teams that support direct (telesales) and indirect channels (retail, OEM and VAR) as well as mobile partnerships.   

What you'll bring

  • Determines customer needs in order to understand if our product has impact to them
  • Possesses negotiation skills to profitably direct and manage the customer relationship       
  • Identifies best practices and lessons learned from other customers and shares insights with customers and Intuit       
  • Able to work with customers to identify and resolve issues quickly and ensures organization addresses issue’s root cause 
  • Collaboratively identify priorities and develop solution recommendations with the customer based on expected outcomes       
  • Identifies and considers innovative approaches to situations or problems       
  • Ability to flex from one priority to another role modeling for other employees       
  • Accepts new or radical ideas with an open mind; avoids snap reactions       
  • Demonstrates strong foundation of business fundamentals, measurement, and business finance       
  • Explains financial benefits of Intuit purchases for critical customer business decisions       
  • Describes business issues and trends for Intuit in terms of the industry/competition - its market position, niche, etc.       
  • Provides feedback to mgmt. on key product/solution pricing, delivery and service issues and considerations       
  • Listens to and provides feedback without defensiveness and uses to enhance own communication effectiveness       
  • Employs appropriate methods of persuasion when soliciting agreement
  • Demonstrates both empathy and assertiveness when communicating a need or defending a position 
  • Ensures important messages are clearly understood       
  • Demonstrates effective presentation skills       
  • Actively works at developing proficiency in selling skills and tools       
  • Poses questions to identify customer needs, goals, degree of interest, and ability to commit       
  • Helps customers to understand the value they will derive from the solution
  • Anticipates possible objections and proactively prepares responses to counter them       

How you will lead

The Inside Sales Consultant is responsible for selling QuickBooks Online to SMB customers via telephone or email.  Sales primarily made through inbound calls as well as outbound call to chat enquiries and marketing activity.  Requires in-depth technical knowledge of the product. Proactively contacts customers for the purpose of identifying and selling new and additional products and upgrades.  May also be involved in order fulfillment, post-sales or administrative related activities and will perform associated Salesforce activity         

 

Additional responsibilities include updating customer profiles and other system records and recording marketing feedback.  For contacts which are clearly not about acquiring Intuit offerings, the Inside Sales Consultant either deals with the immediate need or gets the customer to the appropriate resource.  Since the Inside Sales Consultant is a primary contact for customers, it is critical that they live the Intuit values and the brand in their interactions.   

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