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Job Details
2021-27232 -

Manager, Strategy & Business Operations, SBSEG Canada

Location(s): Toronto Region
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Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Overview

Our mission is to power prosperity for all small businesses and self-employed across Canada and around the world, and by bringing with you a real passion for SMBs you’ll define how our go-to-market teams interact with our customers. Here in Canada our team defines the go-to-market strategy for the Canada operations and competes in one of the most competitive small business cloud accounting markets globally. In addition to Canada responsibilities, this role will also be part of and have responsibilities across the broader SBSEG Developed Markets GTM Strategy & Business Intelligence team (Canada, US, UK).

This newly created role will report into and partner with our Head of Strategy and Business Operations for SBSEG Canada, in the end-to-end management of the business, balancing growth needs across the various portfolio teams to achieve country-level and broader Global business outcomes. In this role you’ll work closely and cross-functionally with the senior leaders across the Canadian and also the US+UK based teams.

You will be responsible for building an enhanced data-driven commercial culture with deep operational rigor required to support decision making. This role will see you challenged to think bolder, move faster, and drive a big impact.

  • Leadership and accountability within our Canada annual + ongoing strategic planning process
  • Management of our Canada operating mechanisms, reporting, and business operations
  • Ownership of cross-functional strategic project work with leaders and teams across our Canadian business
  • Driving & coordinating strategic projects and insights across Canada/US/UK and broader Global teams
  • Close partnership with GTM teams as a significant contributor to business intelligence across all Developed Markets

What you'll bring

What You'll Bring:

  • Strategy and operations experience, including 3-5+ years leading strategic or business performance initiatives
  • Consulting experience at one of the top firms desired, but not required. Will consider equivalent roles in corporate strategy, business development, marketing, with MBA
  • Proven experience ensuring growth and revenue goals are achieved and able to balance both the short- and long-term strategy, ideally through experience with strategic planning processes
  • Comfort with data, analytically minded with experience driving data-backed decisioning, scenario / growth models, and action plans
  • Experience with business operations processes, reporting, and business/market intelligence functions
  • Demonstrated ability to work in a matrixed environment and ability influence and develop strong partnerships at all levels
  • Strong communicator who knows how to translate analysis into business insights, and communicate objectives, plans, status, and results clearly
  • Solutions-oriented, with a track record of identifying and implementing creative solutions
  • Excellent communication skills, including business writing and presentations
  • Experience working with technology product teams and customer backed design thinking environments ideal but not required
  • An understanding and/or interest in the Canadian Tech / SaaS industry and landscape, with a keen interest in the Canadian & Global Tech ecosystem
  • MBA desired, not required

How you will lead

How You'll Lead:

 

  • Partner with Country and Developed Markets leadership teams, including Strategy / Corporate Strategy, Marketing, Analytics, Sales, CS, Product, and Finance in addition to other cross-functional teams, to drive strategic initiatives and execution
  • Collaborate with and contribute to critical strategic projects as part of the Developed Markets GTM Strategy team
  • Set and monitor KPIs to measure strategic initiatives performance, product outcomes and business performance through data-driven decisioning
  • Build and manage operational rigor and operational processes in cross-functional teams to ensure sustainable results delivery over time
  • Identify core and critical issues to business performance and clearly communicate strategy, progress, and results across organizational boundaries and levels
  • Anticipate, recognize, and work through resistance or setbacks independently, and work well with others when conflicts arise. See opportunities, ensure alignment with objectives, find common ground, and promote understanding of alternative viewpoints before driving for closure and cooperation
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"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
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Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

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