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Job Details
2022-28286 -

Senior Product Manager - Global QuickBooks Online Onboarding Platform & Experience

Location(s): Mississauga, Canada; Mountain View, California; Edmonton, Canada
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Company Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

QuickBooks is at an important inflection point, as we evolve from an accounting product to a platform to help entrepreneurs run & grow their business. This role is at the forefront of driving that transformation. Our goal is to deliver a personalized and dynamic onboarding experience to accelerate the benefits customers realize from the Quickbooks ecosystem of products and services.  You will do this by connecting our top-of-the-funnel marketing promises to specific in-product benefits, and accelerating our customers’ speed-to-benefit in realizing tangible product payoffs, all in service of powering the prosperity of our SMB customers. 

We’re powering customer benefit by giving our global teams the ability to build onboarding workflows that are uniquely tailored to the needs of their customers. We call this visual and flexible onboarding workflow platform, “Lego”.  Lego lets teams build -- without coding -- exactly the workflows they need to optimize their customer onboarding experiences.  We are looking for an experienced senior product manager to lead the strategy of our Lego customer onboarding platform and the global expansion of our onboarding framework. In this role, you will also develop and lead strategies, experiments, and execution across acquisition, activation, engagement, and retention focused on the Canada  market. Your mission is to accelerate customer speed-to-benefit and deliver measurable results in customers activating new tools and driving Intuit revenue. 

This is a unique opportunity to be an early leader on a rapidly growing team at the frontier of QuickBooks' next phase of growth.

Qualifications

  • 5+ years of experience as a product manager in a relevant space or field (B2B SaaS or product-led growth at a technology company)
  • Team-oriented & highly collaborative:  inspires and leads across functions, including marketing, sales, data, product, design, and engineering
  • Strong strategic capability & analytical mindset
  • Strong execution-orientation:  a creative growth practitioner who continually experiments & iterates 
  • Conversationally technical: you’re comfortable talking API’s and integrations
  • Operationally-minded: builds systems to power team efficiency
  • Comfortable working autonomously in an ambiguous and high-impact space
  • Thinks big, sets audacious milestones, and executes at a high velocity
  • Bachelor's degree required or equivalent work experience
  • Based in Toronto, Canada

Responsibilities

  • Proactively engage with our customers, and our go-to-market, implementation, user research and design teams to understand the optimal workflows for target customer segments. 
  • Co-design optimal workflows, ensuring they provide a high-quality experience for our users.
  • Lead the execution delivery path of new onboarding workflow capabilities required to support QuickBooks Online product and marketing use cases.
  • Drive internal collaboration processes end-to-end, coordinating with internal partners across product, design, development, legal, compliance, marketing, and other stakeholder to prioritize the initiatives promising the greatest customer benefit and business impact.
  • Work with go-to-market and implementation teams to develop customer-facing onboarding tutorials and marketing materials targeted at specific customer segments.
  • Build our strategic approach to product delivery, and help prioritize our support for global teams in order to make the biggest impact for our customers.
  • Manage and optimize an integrated suite of capabilities and features underpinning our onboarding workflow platform to establish & deliver a high bar for customer experience.
  • Drive customer-driven decisions, clear prioritization, and efficient execution in the face of ambiguity and complexity.
  • Build processes that will scale as our team and company grow.
  • Influence leadership, our go-to-market teams, and other key stakeholders across the company to implement your strategy.
  • Present findings and prepare strategy recommendations regularly for senior leaders.
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Joylyn Intuit employee
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Jake Intuit employee
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Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
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Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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