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Content Designer/Editor - TurboTaxLocation(s): Remote
Join our mission
Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumer, small business, and self-employed customers around the world the opportunity to prosper.
Remote working opportunity for the right Content Designer/Editor!
We are looking to add a seasonal employee for a 4-6 month contract to help with the review and updating of TurboTax self-help content!
Are you an analytical and creative writer with editing skills to match? Do you excel atmultitasking? We’re looking for someone like you to join the TurboTax CustomerSuccess team as a Content Editor! Each year we help millions of customers findanswers to their questions by providing amazing self-help experiences. In this role,you’ll need awesome editing skills, of course, but you’ll also be a writer, a researcher,an analyst, maybe a coach, and definitely the manager of your projects. We work in afun, dynamic, and fast-paced environment where we succeed as a team. If you’ve gotwhat it takes, we’d love to hear from you!
What you'll bring
● Bachelor's degree in English, Journalism, Communications or equivalentexperience● Experience editing and writing content in Wordpress● Excellent written and verbal communication skills, including mastery of theEnglish language, grammar, structure and punctuation● Experience translating complex concepts into concise and easy-to-understandarticles for different audiences● Strong ability to plan, prioritize, and carry out complex projects with attentionto detail● Familiarity with accounting, taxes and HTML an asset
How you will lead
Work with a cross-functional team to review and update the TurboTax library ofself-help content● Quickly gain familiarity with TurboTax● Make recommendations applicable across multiple channels or platforms● Reformat content as needed to adhere to publishing guidelines● Review content after publication to ensure clarity and consistency● Use data to perform reviews based on quantitative data and customerfeedback● Propose creative ideas on how to improve the customer experience
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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