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Customer Success: Digital Platforms Product Management MBA Summer Intern
Location(s): Mountain View, California - San Francisco, California - San Diego, California - Tucson, Arizona - Eagle, IdahoJoin our mission
Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.
Overview
NEW: Customer Success: Digital Platforms Product Management MBA Summer Intern
Locations: Virtual (Mt. View, CA; San Francisco, CA; and San Diego, CA preferred; Tucson, AZ and Boise, ID may be considered)
Job Code: UNIT20
Company Overview:
Year-over-year, Intuit has been recognized on Fortune's “100 Best Companies to Work For” and at the top of Fortune World’s “Most Admired Software Companies.” Immerse yourself in our award-winning culture while creating break-through solutions that change the financial lives of more than 50 million personal users, seven million small businesses, and over 1,800 financial institutions and their millions of customers worldwide. Combining organic growth with strategic partnerships, Intuit is expanding its social, mobile, and global footprint with products and services that are revolutionizing the industry. Our 9,000+ entrepreneurial employees have brought more than 250 innovations to market – from QuickBooks®, TurboTax®, and Mint®, to big data, SaaS, and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.
Customer Overview:
Customer Success is driving Intuit’s transformation to become an “AI-driven expert platform”, innovating on the way customers access expertise and digitizing the services industry. These customer experiences are delivered through offerings such as TurboTax Live and QuickBooks Live, and extend to how customers access help and support through their entire journey, across all of our offerings. Further, Customer Success is responsible for delivering an outstanding experience to our experts – the people on our platform that deliver advice and support to customers.
Support Intuit’s Big Bet #2 – Learn More
What you'll bring
Qualifications – About You:
Profile 1
- A current student pursuing an MBA degree, graduating no sooner than May 2022
- Knowledge of agile, scrum or lean startup
- Demonstrated leadership skills, teamwork, and collaboration capabilities. Ability to lead and influence a cross-functional team while building strong relationships
- Strong written and verbal communication skills, with the ability to communicate impact and rally teams behind a common goal
- Entrepreneurial drive and the drive to take on stretch goals in a fast paced and innovative environment
Profile 2
All Profile 1 Qulaifications, including those that follow below:
- Knowledge of data science, deep learning, and machine learning principles, tools, frameworks, and techniques
- Knowledge and familiarity with trends in the data science and deep learning community
- Knowledge of big data and cloud based computing frameworks and models
- Computer science/engineering/science/mathematics background with familiarity of: data analysis, algorithms, statistical testing
How You’ll Make an Impact:
Product Managers at Intuit take groundbreaking products from idea to reality. Product managers prioritize customer needs, lead agile development, and deliver awesome products and experiences to improve the lives of our customers. Intuit’s Product Management internship program is a selective program that prepares innovative thinkers and team players to be the future product management leaders of FinTech. PM interns at Intuit work on high impact and high visibility assignments that are challenging and rewarding. The program gives them coaching and mentorship from senior leaders and experienced product managers while they bring their ideas and recommendations to life and change the trajectory of our business.
Our Investment in You – Features of the Intern Program:
- Our 10- to 12-week internship program is paid and helps deliver opportunities to learn, grow, and make an impact
- Specialized onboarding
- Impactful and meaningful projects
- Access to senior leaders
- Skills/function-based training
- Social and networking activities
- Intern & Co-op Summit
- 8 hours paid time for volunteering
- 2020 Intuit Intern & Co-Op Experience Video
- Intuit Careers Website – Early Careers Program for Students
How you will lead
Role Summary and Responsibilities:
As a Digital Platforms Product Management Intern, you will be part of a dynamic and collaborative team of winners with a passion for innovation and technology, helping to revolutionize the way the world does business.
Our team’s mission is to enable intelligent, proactive, and predictive digital experiences and capabilities that power tech-enabled expertise and seamless connections between customers and experts.
Specific responsibilities and projects will be assigned at the beginning of the internship and may include:
- Lead a cross functional team of engineers, designers, analysts and customer care to create new revolutionary products and advance existing ones
- Become an expert on the customer by understanding both qualitative and quantitative data to build empathy for the customer’s problem and form data-driven hypotheses
- Gather requirements, define experiences and use cases, lead product planning, and create the product roadmap
- Deliver product and feature improvements using rapid tests and experimentation in an agile environment
- Customer touchpoint innovation
- Scaling digital platforms
- Product personalization
- Take part in building digital ecosystems using data and insights

"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."

"At Intuit, I have everything I need to be a great data scientist, from rich datasets to inspiring colleagues."

"It’s important to always strive for improvement, even if you’re already in a good place."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."

"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
Be part of a world-class culture
Our culture
We know that innovation thrives in an inclusive environment. We want employees with a wide range of life experiences to bring new ideas and perspectives to the table.
More about our culture play_arrowOur values
Our values are central to our culture. They’ve been our guiding star since our founding and have allowed us to thrive as we work on behalf of our 50 million customers.
More about our values play_arrowBenefits we offer
People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.
More about our benefits play_arrow
Our culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. Join us in our mission to power prosperity around the world.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.