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Job Details

2020-18923 -

Design Strategist

Location(s): Mountain View, California
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Join our mission

Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

Intuit’s mission is to power prosperity around the world for consumers, small businesses and the self-employed. The Brand Experiences and Storytelling group brings that mission to life through high-impact and transformative experiences around the globe all designed to shape, showcase, and demonstrate the power and meaning behind the Intuit ecosystem. We inspire customers with events like QuickBooks Connect and galvanize our 9,000+ employees around what matters most to our customers, utilizing best-in-class storytelling. This cross-functional, high-performing team serves as a center of excellence for the company and includes experts across experience design, strategic content, experiential learning, event production, experiential marketing, and more.

We are in the midst of navigating some big shifts and this year has shown us that more than ever, storytelling matters. It’s no longer a nice-to-have. Our customers are going through very transformational moments now as they are re-defining what prosperity actually looks like. As a company that is both customer-centric and values-driven, we need to be connected to our culture and customers  in order to come out of this stronger than ever. And what is why at the core, shared experiences are key to keeping the culture together at a time where we really need to get to the hearts and minds of our customers. This could not be a more exciting time to join this team - as a design strategist you’ll join a cross-disciplinary team to create world-class experiences in service to galvanizing audiences around a specific intent.

What you'll bring

  • At least 5-8 years in design-thinking or design research field, game design, improv and communication, learning & development, education, organizational behavior or other related/interdisciplinary fields
  • Design thinking is in your DNA. It isn’t just a process to you, it’s just the way you work. For example, have a track record of scrappy(not crappy!) prototyping, piloting, experimenting to get to the right audience experience.
  • Thrive in ambiguity and quickly adapting in a world where things are very fluid
  • Experience and passion for galvanizing large organizations/teams around insights, themes or POV
  • You’re a natural teacher and have a knack for distilling the complex into a way that people understand. And you’re never satisfied with just reaching the head, you want to stir the heart too.
  • Lastly, at Intuit we truly value diversity. Have a super-power that makes you the person everyone wants on their team? We want to talk to you.

How you will lead

  • Turn a strategic intent into a meaningful world-class experience for both internal and external audiences, at-scale. What that could look like:
    • Design a learning experience to help top executives in the company internalize a new leadership framework
    • Help 10,000 global employees internalize the top customer problems we’re going after
    • Galvanize an organization around a key mindset shift to embrace
    • Create a conference experience where our customers and partners interact to get meaningful value out of it
  • Design, test and define broad-reaching immersive experiences like (but not limited to) immersive videos, interactive games, hands-on activities, provocations, panel interviews.
  • Work closely with a core team of designers, event producers, creative producers to bring these experiences to life at-scale (from 20 to leaders across the company to 10,000 employees world-wide) with multiple modes of engagement (virtual, in-person, hybrid, live, on-demand).
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Liron at work
Liron Intuit employee
"At Intuit, I have everything I need to be a great data scientist, from rich datasets to inspiring colleagues."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Carl at work
Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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