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Director, Crisis and Public Affairs Communications
Location(s): San Diego, California - Mountain View, CaliforniaJoin our mission
Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumer, small business, and self-employed customers around the world the opportunity to prosper.
Overview
Intuit Inc. is committed to powering prosperity around the world for consumers, small businesses and the self-employed through its ecosystem of innovative financial management solutions.
As part of the Global Communications team and reporting to the Vice President, Corporate Communications, we are looking for an experienced strategic communicator with a proven track record of leading a team and partnering across a matrixed organization to create and execute multi-channel internal and external communications programs in support of Intuit’s global public affairs initiatives.This includes driving proactive thought leadership communications in earned, owned, organic and paid social channels around existing consumer, legal, regulatory and policy topics, as well as anticipating and planning for emerging themes.This role will also lead a newly created central crisis communications function, collaborating with key internal and external stakeholders in Communications, Legal, Public Affairs and business units to assist in planning for and managing crisis response strategy and execution.
What you'll bring
- Candidates must have 15 combined years of relevant communications experience as a leading public affairs executive with a major corporation, an agency and/or trade association that includes senior-level experience in issue advocacy, policy communications, public affairs and strategic communications.
- Experience leading a crisis communications function with a track record of successfully planning for and publicly addressing high profile business and consumer topics with press, employees and key stakeholders.
- A strong understanding of the legislative and policy issues associated with the Intuit business, including tax, financial services, small business and technology (data, privacy, AI) law and regulation.
- Effectively balances domain expertise & leadership skills to drive impact & results.
- Attracts, develops & exports top talent.
- Demonstrates excellent end to end strategic thinking with multi-disciplinary experience across earned, owned and paid media.
- Operates & makes an impact across organizational boundaries and at the press, influencer, industry & policy level.
- Has led a team that operationalizes company strategy, culture, organization & talent.
- Strong critical thinking and analytical skills, effectively analyzing and assessing opportunities and threats, prioritization of focus, analyzing developments.
- Capacity and drive to understand fully the business and operational elements of Intuit; including understanding what is mission critical.
- Proven people leadership and management skills in a matrixed environment, with strengths in development of talent and organizations.
- Proven leadership skills and executive presence with strong communication and presentation skills.
- Strong writing skills, including long form narrative, messaging and speech writing.
- Reputation for having the highest ethical standards and integrity.
- Bachelor’s degree required, or equivalent work experience; Masters, MBA or law degree preferred.
How you will lead
- Assist in the creation and lead a new global public affairs communications capability for the company, including the development and execution of strategic internal and external communications plans across earned media and owned channels to establish and amplify company messaging on key topics across personal finance, tax and small business.
- Partner with business units and Public Affairs for strategic alliances and third party endorsements to validate company positioning.
- Plan, direct and coordinate integrated, multi-channel policy communications programs for nationwide and local impact.
- Execute results-oriented outreach programs that create awareness of Intuit’s consumer finance, tax and small business insights and policy positions for an array of media, not limited to business, consumer, and policy press.
- Manage the creation and distribution of Intuit public affairs communications content across earned, owned and paid channels.
- In partnership with Public Affairs and business stakeholders, plan and execute virtual and in-person experiences to showcase Intuit’s public affairs platform, its public policy positions, and its commitment to powering prosperity around the world
- Partner to build and operationalize a newly formed central crisis communications function that will anticipate topics of company reputation risk and work with key internal and external stakeholders on crisis response.
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Morag
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Alexandria
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"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily
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"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy
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"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Natalie
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"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
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"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn
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Conrad
Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria
Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily
Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy
Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Natalie
Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily
Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather
Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria
Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy
Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake
Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria
Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily
Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna
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Chelsia
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Troy
Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Carl
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"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."
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EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.