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Director, Employee Relations
Location(s): Mountain View, California; San Diego, CaliforniaCompany Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Intuit’s new People Experience team shapes experiences that maximize the potential of our people. The Employee Relations partner group is one pillar of the team and focuses on fostering a high-trust, high-performance culture across the company. We’re navigating the challenges of a work-from-home environment with the weight of a global pandemic, conversations about systemic racism and a polarized political world resting on everyone’s shoulders.
We are re-imagining Employee Relations for this new world including how we handle workplace conflicts and how we lean into a more proactive, data-driven approach to organizational health issues and teaching employees what it means to share diverse points of review with respect. We are taking today’s and tomorrow’s challenges head on because, at Intuit, we believe that we are stronger together.
Qualifications
- BS/BA and JD degree preferred and 10 plus years of relevant work experience; deep domain experience in the areas of employee relations, workplace conflict and performance management on a global scale; minimum 5-7 years of experience managing people, or equivalent experience
- Experienced people leader with a track record of building high performing teams and leading teams through transformational changes
- Talent steward who is able to successfully attract, grow and inspire top talent
- Demonstrated success in applying fresh, innovative thinking, data-driven and a growth mindset to long-standing, complex challenges/problems resulting in high impact outcomes
- Strong business and people acumen, as well as consulting, conflict resolution and facilitation skills
- In depth understanding of diversity, equity and inclusion issues and how they apply to employee relations
- In depth understanding of all aspects of US employment and human resources related laws, regulations, policies, principles, concepts and practices, including ADA, ADEA and FMLA. Knowledge of and experience with international labor practices in countries where we do business strongly preferred (Canada, UK, India, Israel, Australia)
- Ability to work collaboratively, lead and influence at all levels within the organization, and make decisions while keeping all partners and leaders informed
- Demonstrated operational and process rigor and familiarity and comfort with HR related technology and tools/case management, preferable Salesforce, ServiceNow and Smartsheets
Responsibilities
- Lead a team going through a transformation journey into Employee Relations for the new world, with high-engagement and high-performance
- Support the team as they build new skill sets (for example, conflict resolution, mediation, restorative justice) and grow expertise in understanding how bias impacts decisions and how we build processes to ensure equity
- Re-imagine and define how we address performance concerns and terminations across the company and around the world, by looking at principles, people, processes and technology
- Drive accountability and operational excellence in everything we do from case management to delivering on priorities and projects
- Define and lead the team in strategy and execution of organizational changes and performance-based exits (org changes, job eliminations and involuntary exits)
- Define and own how we consult on and address and build broadening capability across our People organization on organizational health issues and specific employee workplace conflicts and concerns, including conflicts with managers, organizations that have gaps in belonging and trust and social media posts and comments that do not align to Intuit’s values or commitment to diversity, equity and inclusion
- Work closely with the other People Experience teams on coordinated case management, protocols and metrics
- Partner closely with Talent Development, Total Rewards and other Centers of Excellence and HR Business Partners on the People Experience team to bring an employee experience lens to the product, services and processes we deliver
- Ensure oversight and governance of policies and practices globally, including interpreting and apply understanding of corporate policies and practices, employment laws, and other regulations to provide advice, guidance, or clarification for Employee Relations inquiries
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is CA $272,492 - $368,666. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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