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Job Details

2020-18373 -

Director, Learning Enablement

Location(s): Mountain View, California
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Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

Intuit is looking for a Learning Enablement leader to provide COE partnership to our global L&D functions and partners to effectively enable & deliver learning solutions and experiences directly to employees and workers globally. COE insights shape L&D strategy and solutions, and drive awareness of and engagement with learning technology solutions for all workers at Intuit.

This position adds value by demonstrating in-depth knowledge of customer needs, external best practice and internal operations to guide learning enablement solutions that drive One-Intuit customer and business outcomes. In partnership with functional L&D teams, t4i and and P&P to deliver our learning solutions and experiences that help employees ramp quickly into their roles, build the skills required today and in the future. Build and drive bold and innovative learning technology and development strategies that support business objectives while promoting an environment where employees can learn and grow.

In addition to growing our internal talent, develops strategic partnerships within Intuit to enable learning capability for prospective employees, customers and community partners.  As we seek to power prosperity around the world, we recognize that we are in the people business and we have a unique opportunity to help them learn and grow.

We are one year into this journey and have implemented a learning technology stack and by the end of this fiscal year will have all Intuit teams on one platform. We are embarking on the next critical phase of this work which is to support our employees learning in their flow of work and providing opportunities to learn new things personally. Our aim is to support the whole person and extend this passion and commitment to learning to employees, customers and partners. 

What you'll bring

  • Strong history of experience in the talent field, leading learning and development organizations, with deep knowledge of learning technologies
  • Learner Behavior: Experience understanding modern learners and how learner behavior data influences content development and deployment
  • Excellent Strategic Thinker: Proven ability to link project strategies to business objectives and drive desired business outcomes by setting a vision, goals and objectives that motivate and inspire the organization to deliver
  • Exceptional Stakeholder Management: Proven ability to effectively collaborate, partner and consult with global senior leaders, business partners and colleagues in team and subject matter experts to bring together competing priorities and ultimately drive business results.
  • Innovator: Capacity to be a change agent - not afraid to challenge the status quo. Experience driving front line or customer engagement with new products, tools and/or processes.
  • Cross-Functional Leader: Demonstrated ability to lead and partner with cross-functional, virtual teams and operate autonomously, making complex decisions in situations of ambiguity and time pressure.
  • Results Driver: Track record of successfully managing multiple projects at once successfully. Demonstrated ability to meet deadlines, excel in a complex fast paced, team-oriented environment with rapidly evolving business demands.
  •  Enthusiastic, flexible and demonstrates a willingness to learn along the way

How you will lead

  • Evolve our One-Intuit Learning Enablement strategy, roadmap, portfolio and practices to move us to our desired future state
    • Use insights and input to and drive global L&D enablement strategy and roadmap
    • Make informed plans aligned to the strategy, portfolio and practices
    • Analyze learning experience data in partnership with People Analytics team to drive a cohesive One Intuit learning strategy that supports learn and grow customer benefit

  

  • Drive engagement with, awareness and usage of one stack of L&D technology solutions across Intuit
    • Lead and oversee the analysis, design, development, implementation, and continuous evaluation of technologies, structures, and processes that support the core learning and development solutions
    • Apply CDI / D4D to develop and deploy One-Intuit, customer centered, scalable learning solutions
    • Establish a hub for technology demos and experiments that integrate into the learning stack environment, so that success can scale through leveraged technology
    • Oversee and introduce the most recent innovations in technology

  

  • Partner with internal stakeholders to understand business priorities, craft skills and consult on best-in-class, scalable and modern learning solutions, including learning design and learning technology
    • Bring best in class sustainable approaches to ensure high impact learning experiences - whether in person or virtual
    • Build playbooks and templates for most common learning community needs (e.g., Developing podcasts, Gamification)
    • Deploy a one-Intuit vendor management approach for content developers
    • Gather data and feedback; generating insights to improve the learner experience and share that feedback with the global L&D teams
    • For teams that do not have dedicated L&D teams, (including compliance, talent acquisition, IT, etc.) help them build learning plans to grow skills, determine the best delivery method and channel and support with learning technology and analytics

  

  • Strategize with L&D Teams to develop a shared framework for learning at Intuit and invest and strengthen our community of practitioners to be stronger together:
    • Increase social and informal learning initiatives and incorporate into learning design.
    • Enable the L&D teams with data and insights to help improve the learner experience and accelerate productivity
    • Lead the development of learning solutions that are relevant and delivered flawlessly with high impact and appropriate measures in place
    • Create experiences, programs, tools, and resources that meet the needs of our learning professionals and knowledge experts
    • Develop scalable approaches to deploy with a One-Intuit mindset and One-Intuit learning

 

  • Promote a learning and knowledge sharing culture across Intuit:
    • Identify influences and content creators across Intuit to drive user-generated content to create
    • Develop and lead campaigns like “Learn Together Week” to engage the organization in dedicated time for formal learning
    • Operate as a connector between teams to identify common skills that would benefit from being addressed as One-Intuit
    • Build capability to leverage data to drive more effective and efficient learning by using machine learning to drive predictive and adaptive analytics

 

  • Build awareness and learning at scale and beyond to reach learners outside Intuit
    • Partner with Sales, Product Management and Marketing and Communications identify partnerships where we can extend specific learning with to our partners and customers 
    • Partner with Talent Acquisition and Talent Communities to build capacity and capability in the technical, professional, and functional fields for the future
    • Coordinate and convene centers of craft excellence that focus on employee and customer products and services
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
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Liron Intuit employee
"At Intuit, I have everything I need to be a great data scientist, from rich datasets to inspiring colleagues."
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Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
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Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Carl at work
Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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