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Director New Service Offerings, QuickBooks
Location(s): Mountain View, California; San Diego, CaliforniaCompany Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Intuit is a $7.7B business serving 50M customers worldwide. Over half of our revenue is driven by the rapidly growing Small Business and Self-Employed business unit, within which our QuickBooks Online (QBO) business grew 38% last year.
Our mission at QuickBooks is to help small businesses prosper. Our top priority to do this is to connect people to experts, coupling our world-class accounting software subscription with the help of experts. This role will define what the resulting service offerings are for the Small Business and Self-Employed business unit portfolio, bring them to market and grow them into our next set of multi-billion dollar offerings.
Join the highly talented team as the Director of New Service Offerings for QuickBooks, responsible for defining, launching and scaling offerings that connect small business owners with the expert help they need. You will set the strategy and drive priorities to establish new service offerings, design service experiences to maximize value to customers, and define service standards for our full portfolio of existing and emerging expert service offerings.
Qualifications
- Minimum 10 years of experience as a senior business leader driving transformative experiences at scale in highly matrixed organizations and through a combination of technology and human assisted services
- Dynamic people leader who can rally broad cross-functional teams to a single customer-driven purpose, creating momentum quickly and establishing an operating model to maintain rapid progress
- Provide steady leadership in the face of uncertainty, change, and aggressive deadlines common to a rapidly growing company with an evolving business model
- Impeccable executive communication at the most senior levels, written and oral, prepared and impromptu, to drive transparency on progress and clarity on direction
- End to end and analytical leader, leveraging tools like blueprints to understand the state of an offering and diagnose key opportunities
- Outcome driven and execution oriented leader who breaks down bold objectives into actionable and measurable tasks
- Drive cultural change across the organization to deliver next generation of QuickBooks offerings
- Experience leading highly matrixed complex large organizations to provide world-class service to millions of customers in an online, connected world
- Comfortable with ambiguity and thrives in high visibility environments
- Create an environment where teams can do the best work of their lives in service to the success of our customers every day
Responsibilities
This role is directly accountable for (1) defining the value customers will experience from our offering (2) establishing how they will experience it including the processes and priorities experts will follow to deliver value and (3) optimizing the processes, standards and experience in service to creating break-through experiences that tip the odds of success in favor of our small business customers.
You’ll build a team of highly innovative, analytical and customer-obsessed leaders to establish the priorities that cross-functional teams including product, analytics, operations and service delivery work together to deliver. They will design every aspect of the service experience, measure the value being generated to customers, and maintain an evergreen view of the top issues that need to be addressed to get to breakthrough experiences that change the game for our customers.
We are looking for a seasoned and highly structured, analytical leader for whom operations is a towering strength, who can land difficult decisions in highly matrixed organizations, consistently show a bias for action and above all, delight in serving our customers. Candidates must have a proven track record for designing and growing new-to-the-world service-based offerings that leverage technology for scale and consistency.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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Our culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. Join us in our mission to power prosperity around the world.
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