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Director of Product Design, Platform Experiences

Category Design & User Experience, Executive Location Mountain View, California Job ID 21726
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Company Overview


Intuit is a global platform company that is on a mission to power prosperity around the world for consumers, small businesses and the self-employed. Across our leading brands – TurboTax, Credit Karma, QuickBooks, and Mailchimp – Intuit serves over 100M customers and is one of the few companies in the world to have both a thriving consumer and small business ecosystem. Intuit is known for its innovation track record, customer centricity, and its consistent recognition as a top place to work.


Overview


Intuit is transforming into an AI-driven expert platform that powers prosperity for consumers and small businesses. Central to this strategy is a world-class design organization that creates intuitive, delightful experiences that make complex financial tasks feel simple.


We're looking for an experienced design leader who is passionate about design systems, user experience, and enabling design excellence at scale. This leader will bring deep design craft combined with strategic thinking to ensure our products deliver exceptional experiences while maintaining consistency across Intuit's platform.


We're not just optimizing — we're accelerating growth through AI-driven automation and powerful ecosystem integrations. If you're a design leader who knows what great looks like and won't settle for less, who thrives in ambiguity within a highly matrixed organization and remains calm under pressure amidst rapid change, we want to hear from you.


This role reports to the VP of Product & Design within our Platform Developer Experiences organization.


Responsibilities

You will lead Platform Experiences design for three critical domains, owning end-to-end user experiences that reach millions of external customers and thousands of internal developers:


Identity (External Customer-Facing)


Authentication & Access: User login experiences, SSO, multi-factor authentication, and account security flows across TurboTax, QuickBooks, Credit Karma, and Mailchimp.

Identity Management: User profiles, account settings, privacy controls, and identity verification experiences for 100M+ Intuit customers.

Trust & Safety: Design patterns for security, fraud prevention, and user trust signals across Consumer and Business Apps.


IDX - Identity Data Exchange (External Customer-Facing)


Data Connections: User experiences for connecting financial accounts, importing data, and managing third-party integrations—the foundation of Intuit's data-driven products.

Consent & Permissions: Design for data sharing agreements, privacy controls, and user transparency in compliance with CFPB and state privacy regulations.

Data Quality: Experiences for data verification, error resolution, and data enrichment that help customers trust their financial data.


Developer Experience (Internal)


Internal Tools & Platforms: Design for tools used by 3,000+ Intuit engineers—observability dashboards, deployment workflows, debugging tools.

Developer Portals: Documentation, API references, and self-service capabilities for internal platform adoption.

Platform UX: Complex enterprise experiences balancing power user needs with usability.


Cross-Cutting Responsibilities


Design Systems Partnership: Collaborate with IDS (Intuit Design System) team to ensure patterns meet platform needs and contribute reusable components.

AI-Ready Design: Design patterns for AI-powered experiences, intelligent assistants, and conversational interfaces across Identity, IDX, and DevEx.

Accessibility: Ensure all experiences meet WCAG standards and enable inclusive design for all customers.


What You'll Do


Lead from the front: Inspire and coach a distributed, 30+ person design team encompassing Product Designers, Visual Designers, Design Engineers, and Content Designers

Multiply leadership: Directly manage and empower a team of design managers to thrive and grow as leaders

Forge a culture of impact: Cultivate an inspiring and collaborative design team culture where managers and designers at all career stages can do their best work

Shape the strategy: Partner with PM, Engineering, and Research leaders to define the strategic vision, drive innovation, and create a high-performing product development culture

Champion design excellence: Invest in building a world-class design culture for the Intuit design community

Elevate the experience: Collaborate with fellow design leaders to define the design function's strategy and ensure end-to-end excellence

Grow the next generation: Mentor, coach, and develop future design leaders


Qualifications

What You Bring — The DNA of a Design Innovator


Must Have:

10+ years in product design or UX design, with significant experience in enterprise/B2B products

5+ years leading design teams, including experience managing design managers

Experience building and scaling design systems at a large organization

Strong portfolio demonstrating strategic thinking and design craft

Experience partnering with PM and Engineering in an agile environment

Excellent communication skills — ability to tell compelling stories with design

Deep understanding of design tools and workflows (Figma, design tokens, component libraries)

Customer obsession that fuels a strong point of view on product strategy and the confidence to advocate for it

Ability to work at scale across multiple functions and product lines


Nice to Have:


Experience with developer tools or platform design

FinTech or regulated industry experience

User research or design operations background

Experience designing AI-powered experiences or conversational interfaces

Accessibility expertise (WCAG, inclusive design)

Experience shipping products across platforms and geographies





Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: 



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