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Director, Product Analytics
Location(s): Mountain View, California; San Diego, CaliforniaCompany Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
At Intuit, we are going beyond DIY products into providing TurboTax and Quickbooks service offerings forDIWM (Do It With Me) and DIFM (Do It For Me). We are building an AI-based Expert Platform to deliverservices to millions of customers ensuring delight and operational excellence at scale. To fuel the rapidscaling and growth of the expert platform, a critical building block is the maturity of product analytics toguide development and experimentation of capabilities for Experts, Operators, and Managers. As leaderfor product analytics, you will drive critical cross-functional data-driven strategies across product,services, operations. You will be spearheading data-driven learning and experimentation for businessproblems related to scaling services, growing and retaining customers, attracting and growing experts.Also, this role will drive collaboration with Data Science/AI teams to apply Intuit AI solutions foraccelerating the Customer Success mission.
Qualifications
- 15+ years of experience working in product analytics. A combination of strong business acumen,data lifecycle development, and ability to iteratively mature data to drive higher order analyticsand AI use-cases.
- 5-8 years experience managing business data analysts with a proven track record of buildinghigh-performing data teams.
- A great storyteller and communicator and can build relationships with a diverse set ofstakeholders, including both technical and non-technical colleagues.
- Ability to manage complex, cross-functional projects end-to-end and drive organizational changevia both clarity of strategy and executional rigor
- Proficient in analytics tools and patterns with an understanding of modern data stack trends.
Responsibilities
- Drives strategic cross-Intuit partnerships to design and drive high-quality product analytics byleveraging existing data platform capabilities. Collaborates with a matrix team to drive the e2elifecycle of Customer Success products, services, operations.
- Drives strategic thinking to build platform capabilities supporting experts, operators, servicedelivery managers based on critical service delivery attributes.Partners with cross-functionalstakeholders to better understand and create a single, accurate view of these users across thevarious Customer Success functions to make data-driven decisions.
- Develops and grows an exceptional team of business data analysts; prioritizes the team’s work tomaximize effectiveness and impact both at the individual and team level.
- Represents data and analytics function on cross-functional engineering and business leadershipteam and provides/inspires data-driven change around customer delight and operationalexcellence.
- Develops strong cross-Intuit partnerships with Analytics, AI, Data Engineering teams toaccelerate data outcomes by driving consistent and high-quality data and metrics acrossDataLake, DataMarts, and support for real-time events.
- Collaborates with other analytics teams on the full cycle of iterative big data exploration, includinghypothesis formulation, algorithm development, data cleansing, testing, insightgeneration/visualization, and action planning. Pursues full-stack data quality, troubleshoots datavalidation, and sees issues to resolution.
- Provides guidance and support to business leaders and stakeholders on how best to harnessavailable insights in support of critical business needs and goals.
- Builds a high performing organization that leans into the future skills of analytics capabilities andsolutions to actively develop the next layer of leaders to help identify and drive forward futurebusiness opportunities. Engages in boundaryless leadership across Intuit.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is CA $268,385 - $363,109. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."

"It’s important to always strive for improvement, even if you’re already in a good place."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."

"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
Award-winning culture, best-in-class benefits
Culture and values
Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.
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People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.
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From set-up to sign-off, everything you need to know for a successful interview with Intuit, including how to request reasonable interview accommodations.
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We currently require employees who come onsite be vaccinated. If you are not sure if this role is hybrid, please talk to your recruiter to confirm. Unless prohibited by applicable law, full vaccination against COVID-19 is a requirement for any position at Intuit that necessitates coming onsite and/or in-person business activity. Qualified applicants who would like to request an accommodation (exception) on the basis of a qualifying medical condition/disability or sincerely-held religious belief should contact TalentAcquisition@intuit.com
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Our culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. Join us in our mission to power prosperity around the world.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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