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Job Details
2022-36336 -

Director Strategy & Business Operations

Location(s): Mountain View, California
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Company Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

People who work for themselves fuel our economy. In the US, small businesses employ 60% of the workforce and create 80% of new jobs. Often, the odds are stacked against them with 50% failing in the first 5 years.

Intuit’s Small Business and Self-Employed Group (SBSEG) is devoted to creating solutions to meet the needs and improve the chances of success for these entrepreneurs with a portfolio of solutions ranging from mileage tracking to invoicing, payroll to accounting, payments and capital.

We are looking for a Director of Business Operations for our QuickBooks Platform to help transform and scale strategic growth initiatives globally. This role will have accountability across our Small Business & Self-Employed Core segment within our online platform, inclusive of our QuickBooks Online, QuickBooks Self-Employed, and QuickBooks Mobile offerings. In addition, this role oversees business operations for our QuickBooks Desktop Ecosystem portfolio of both accounting and services offerings. Also, this leader will spearhead a cross-functional “mission” team across SBSEG in accelerating our efforts to support customers in their “digital acceleration” given macro trends in cloud adoption and our unique position to help them be successful in their transition.

This Director of Business Operations role will help accelerate the velocity and success of teams connected across the broader QuickBooks Platform and Intuit ecosystem. The role will lead high-priority cross-segment and cross-functional initiatives in service to our most critical business priorities and “Big Bet” company priorities. The right candidate will be a well-rounded and strategic thinker, have deep capability in driving operational rigor, be a boundaryless leader looking for creative ways to overcome challenges, and serve as a talent steward. They should be highly motivated to succeed, and empower their team to do so, in an influential manner, that engenders trust and confidence at all levels across the organization. The person in this role will operate as a “servant leader” across their Business Operations team, to help both identify and support priorities, while connecting dots across the organization.

Qualifications

  • 10 years in product management, business or product portfolio management, or an operations role in the technology industry
  • Proven experience ensuring growth and revenue goals are achieved through the balancing of both the short and long term strategy
  • Excellent leadership skills. Comfortable working in ambiguity and demonstrated ability to work in a matrix environment and ability to both influence and develop strong partnerships at all levels
  • Strong communicator who knows how to translate analysis into business insights and objectives, and communicate objectives, plans, status and results clearly. Excellent communication skills, including business writing and presentations
  • Solutions-oriented, with a track record of identifying and implementing creative solutions
  • Strong coach and experience in building high performing organizations
  • Experience driving large-scale product or strategic initiatives
  • Strong business acumen, backed by a data-driven foundation
  • Entrepreneurial mindset, bias for action and a passion for delivering great customer experience.

Responsibilities

  • Drive segment and ”mission” team strategy and execution plans to ensure we are operating as a high performing organization in combination with the leadership team and the team’s HR Business Partner.
  • Build and lead a high performing Business Operations team to lead strategic growth initiatives across the organization.
  • Develop in-depth understanding for what drives ecosystem product/business performance, customer engagement & growth, and leverage insights to shape future direction.
  • Facilitate the long term strategy and roadmap of the customer problems we solve within relative customer segments and how we build durable advantage, strategically evaluating new opportunities. Work with cross-functional partners to surface opportunities and threats, outline data-driven strategic decisions, and frame actionable product recommendations. Partner with cross-functional leaders to successfully implement recommendations and be jointly accountable for outcomes.
  • Lead the day to day business operations of the organization, including 3 and 1 year planning processes, annual and quarterly goal setting and tracking. Work in close collaboration with the leadership team to deliver the annual plans, identifying and prioritizing growth opportunities and risks.
  • Build strong relationships and lead through influence with leaders of teams across the ecosystem and company. Serve as the connective tissue across functions, business units, and customer segments, bringing teams together to foster collaboration, improve decision-making, and maximize opportunities to deliver breakthrough value for customers, end to end.
  • Build & drive the x-functional team operating rhythm driving rigor to enable scale, working across all segments and markets.
  • Surface and help attack complex, cross-functional high-priority problems or ecosystem initiatives through hands-on engagement and building capability.
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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Our culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. Join us in our mission to power prosperity around the world.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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