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Job Details

2020-16916 -

Director, US Communications - Small Business Self Employed Group

Location(s): Mountain View, California
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Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

Intuit Inc. is committed to powering prosperity around the world for consumers, small businesses and the self-employed through its ecosystem of innovative financial management solutions.

At QuickBooks, we've been small businesses’ trusted partner in managing business complexity for more than 20 years. We began by helping small businesses manage their books, then grew into a platform that helps them get paid fast, manage capital, and pay employees with confidence. When Covid-19 upended the small business community, we used our fintech experience to help our customers get more than $1 billion in SBA-approved PPP loans and helped save hundreds of thousands of jobs in the process. Now we’re democratizing machine learning by adding it to our services for the benefit of small businesses. We’re in the business of creating smart financial tools that help small businesses stay viable and grow — and we’re just getting started.

We are looking for a creative and experienced Director of External Communications for QuickBooks, who has a proven track record of managing teams to create and execute multi-channel communications programming in a fast-paced, dynamic environment. The ideal candidate is an ambitious player-coach who has strong media relations skills and contacts, can develop narratives and messaging, and loves finding a good story. This person should have exemplary writing ability, a talent for storytelling combined with an ability to sell in stories to top tier media, is able to — and enjoys — working both collaboratively and independently. This person is expected to build and maintain relationships with media and should have experience delivering results with high standards under tight deadlines.

What you'll bring

·       10+ years of relevant communications experience

·       Strong media relations skills and contacts (fintech, business, consumer preferred)

·       Proven creativity in developing and executing PR programs

·       Ability to distill and synthesize data for the sake of informing stories about QuickBooks

·       Understand — and have a passion for — small businesses

·       Experience managing PR agencies, contractors, and other vendors

·       Experienced cross-functional leader

·       Experience working in consumer or enterprise technology industries

·       Be energetic, organized, and detail-oriented, thriving in a fast-paced environment

·       Bachelor’s degree or equivalent work experience

How you will lead

·       Develop and lead US external communications strategies that support business goals

·       Execute results-oriented PR programs that create awareness of QuickBooks products and insights for an array of media, not limited to Fintech, business, consumer, and tech press

·       Oversee, and contribute to, story development, pitching press, and other tactical endeavors (like events) that drive the QuickBooks story

·       Lead creative development of fresh communications strategies in an increasingly diffuse media environment

·       Be a positive presence for communications team and stakeholders, working collaboratively with cross functional partners

·       Provide strategic counsel, and spokesperson training, to QuickBooks leaders

·       Lead crisis communications for QuickBooks as necessary

·       Mentor team, providing feedback, and career development

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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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