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Job Details

2020-16687 -

Group Design Manager - Virtual Expert Platform

Location(s): Greater San Diego & Los Angeles - Bay Area
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Join our mission

Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

Join the Intuit Consumer design team as a Group Design Manager. We are a talented group of designers focused on delivering the best experiences for our customers. We’re looking for a candidate who is passionate about leading a design team, innovation, a creative problem solver, and an advocate of beautiful and seamless customer experiences.

What you'll bring

  • 10+ years designing and building beautiful craft experiences at scale
  • Experience leading and managing a design team of 3-10 direct reports
  • Proven track record being an exceptional people manager and creative coach
  • Experience and comfort tackling challenges in complex spaces – prefer experience in financial services, health services or areas of similar systemic complexity
  • A Masters degree in Product or Graphic Design, Consumer Research or equivalent experience
  • Technical savvy and experience executing design strategies across web and mobile platforms

How you will lead

Product Responsibilities

  • Design authority for the end-to-end digital help and expert access platform experience across the Intuit ecosystem.
  • Leads design projects of significant scope, complexity and responsibility in creative vision, strategy and execution.
  • Deep understanding and balance of customer, business, and shareholders needs and cross-functional partnership, collaboration and decision making.
  • Strong communication (written, verbal, and visual), influence and persuasion skills.
  • Primary interface with product team to set expectations on design deliverables, prioritization and quality.

 

Design Leadership

  • Drives outside-in, consumer-centric thinking, doing, and building during the entire product process – from vision and exploration to narrowing and curation of every touch point to be excellent.
  • Ensures world class design quality end to end, across all design competencies, e.g., service design, visual, content, motion, interaction design, design prototyping and design research.
  • Primary customer advocate in product team and across TurboTax offerings portfolio.
  • Clearly communicates design direction and intent with customer-backed, and defensible, principles and frameworks.
  • Leads codification of world class design assets and innovates on existing assets to continue the advancement of the experiences.

 

Organizational Responsibilities

  • Lead, grow and manage a team of world-class designers.
  • Contribute to the creative culture of the Virtual Expert Platform design team through design critique, mentoring/coaching designers, and fostering a highly collaborative/creative environment.
  • Collaborate across Design Lead counterparts and competency experts to deliver on-Brand, E2E experiences.
  • Appropriately support and/or lead Intuit-wide Design initiatives in order to create added clarity to the experience design of Intuit’s product portfolio.
  • Partner with product leaders to leverage design as a thought leader in strategic innovation, a culture change agent. 
  • Works across all functions to deliver the best possible customer driven solution E2E, while accounting for technical and scope trade-offs.

 

Reporting

  • Member of the Virtual Expert Platform design leadership team, the approving design body for all common expert and self-help design assets across Intuit.
  • Reports into the Director of Design, Virtual Expert Platform.
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
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Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
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Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
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Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Carl at work
Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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