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Job Details

2020-17642 -

Head of Product, eCommerce

Location(s): Mountain View, California
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Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

Founded in 1983 with Quicken personal finance software, Intuit sought to simplify a common household dilemma: balancing the family checkbook. Today, they’ve improved the lives of more than 45 million people, and the Company’s annual revenue exceeds $6.7 billion. Intuit (NASDAQ: INTU) is on a mission to power prosperity around the world providing financial management and compliance products and services for small businesses, consumers and self-employed individuals, in the U.S. and internationally.

Intuit’s strategy is to apply a laser-like focus to help customers prosper through One Intuit Ecosystem that puts more money in their pockets through data-driven services, eliminates work through innovative technology, and provides complete confidence that they can do it right.

The company operates in three business units, namely, Small Business & Self-employed Group, Consumer Group, and Professional Tax Group. The company's Small Business & Self-Employed Group (SBSEG) has a vision to ‘be the champion of those who dare to dream’ and provides online and desktop ecosystem solutions that allow small businesses and the professionals who serve them to save time and grow their businesses. The Small Business Online ecosystem solutions include Financial Management Solutions, Payroll and Time Tracking Solutions, Payments and Money Movement Solutions and Capital funding. The Small Business Desktop Ecosystem Solutions includes QuickBooks Pro and QuickBooks Pro for Mac, Desktop Payroll Solutions, Desktop Payments Solutions, QuickBooks Technical Support and Financial Supplies. In FY2018, the Small Business & Self-Employed Group generated revenue of ~$3B, and grew 18% YoY, accounting for 50% of the company’s total revenue.

Intuit’s QuickBooks product and platform currently serves ‘those that work for themselves’ (small business owners and self-employed) as well as the ecosystems around them of Accountants and Developers, by unlocking the power of many for the prosperity of one. One open platform, where everything works together, yet is personalized for each small business customer. The QuickBooks portfolio of offerings is flexible enough to serve the world and easy to get started, but impossible to outgrow, offering customer’s access to over 2,000 integrated partner and developer apps. The product is used in over 140 countries, and 7 key markets around the world.

Year-over-year, Intuit has been recognized as a best employer and is consistently ranked on Fortune’s “100 Best Companies to Work For” and Fortune World’s “Most Admired Software Companies” lists. Intuit is expanding its social, mobile, and global footprint with a full suite of products and services that are revolutionizing the industry. Utilizing design for delight and lean startup methodologies, Intuit’s entrepreneurial employees have brought more than 250 innovations to market – from QuickBooks®, and TurboTax®, to GoPayment, Mint.com, big data, cloud (SaaS, PaaS) and mobile apps.

What you'll bring

The ideal candidate will have a proven track record of success and significant experience in complex, fast-paced digital environments. This individual will be a self-starter who can work in a rapidly changing industry and can scale a high growth business. S/he will have demonstrated success in delivering products to market that are cutting edge and have proven business value, creating synergies across multiple product and services lines, and successfully developing and mentoring talent.

  • Seasoned product executive with 15+ years-experience ideally in a multiplatform digital environment.
  • Experience acting as the steward for an E2E product strategy for an entire organization.
  • Demonstrated success in executing a product vision and strategy. Experience launching new products and transforming legacy products to generate new revenue streams and drive positive ROI.
  • Experience in engaging and evangelizing product and domain area with external customers and partners in large forums.
  • Experience defining and executing strategic growth initiatives in large distributed organizations with quantified results for customers and the business through constant learning and experimentation.
  • Creative, strategic, and innovative, with a strong ability to execute and deliver bottom line results.
  • Outstanding analytical skills and the ability to assess disparate data streams and distill them into meaningful, actionable strategic insights and recommendations.
  • Demonstrated blend of strategic thought leadership, analytical skills, creativity, and effective communication to consistently motivate and influence key stakeholders.
  • Excellent communication skills, both written and verbal. An accomplished presenter who can successfully articulate the vision, product and strategy, as well as the critical issues and priorities.
  • The confidence and agility to succeed in an entrepreneurial, ever-changing environment. The ability to think creatively and strategically to capitalize on new business opportunities.
  • Experience defining and executing strategic growth initiatives in large distributed organizations with quantified results for customers and the business through constant learning and experimentation.
  • Experience building strong teams and setting the tone for a high-trust environment. Proven ability to build, motivate, and mentor an exceptional product team to support growth.
  • Strategic thinker who can create and develop the long-term vision and is also a strong personal contributor with a desire to “roll-up their sleeves.”

EDUCATIONBachelor’s degree required.

How you will lead

The Head of Product, eCommerce will be responsible for defining and executing on all aspects of the product management strategy from inception to delivery to drive eCommerce solutions as a new business within Intuit. This executive will build and lead the product management organization for eCommerce, responsible for collecting and interpreting market research, conceiving innovative products and services, creating a robust product roadmap, composing marketing and product requirements, and managing the product lifecycle. S/he will partner closely with the senior leadership team to integrate the product into the existing platform that delivers a diverse set of products and services for the Small Business & Self-employed ecosystem. The right candidate will be a strategic and ambitious visionary with the proven ability to deliver products that create impact and deliver exceptional value to the end customer. Furthermore, this leader should be highly motivated to succeed, and empower his/her team to do so, in an approachable manner, that engenders trust and confidence at all levels across the organization.

 

Additional responsibilities include:

  • Define, articulate, and execute on a clear vision and strategic product roadmap for Intuit’s eCommerce business from conception to launch.
  • Establish the methodologies and procedures for conducting research, design conceptualization, prototyping, and product development.
  • Measure success of program features, analyze results, and partner across the organization to develop action plans and enhancement recommendations.
  • Partner with product management leaders in helping define and influence product strategy that drives customer and business growth while creating future differentiation for Intuit.
  • Partner with engineering leadership to define and articulate the customer experience and translate it into an executable strategy and implementation plan.
  • Gather relevant intelligence to drive impactful change and provide critical insights into new products and features.
  • Define launch timelines and release goals that align with key partners across the organization.
  • Collaborate closely with leadership across the organization to drive a seamless multi-channel integration.
  • Foster a culture of innovation and collaboration while creating an environment of continuous improvement.
  • Devise and communicate clear long-term objectives, goals, and expectations.
  • Create diverse and inclusive work environments through all aspects of talent management: recruitment, development, performance management, and succession planning.
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Liron at work
Liron Intuit employee
"At Intuit, I have everything I need to be a great data scientist, from rich datasets to inspiring colleagues."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Carl at work
Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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