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Lead Business Systems Analyst - Learning Products, Retail Operations

Category Information Technology Location Mountain View, California Job ID 17162
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

We're looking for a visionary Lead to build and own the operational backbone of our rapidly growing "Activate Experts" program. As a senior leader on the team, you will be responsible for designing the systems, processes, and strategies that allow us to scale our training to our in-store experts efficiently while delivering a world-class learning experience. This is a highly strategic role, perfect for an operator who can master everything from technical operations, complex business workflows to the learning technical infrastructure they run on.


Responsibilities

  • Strategic Ownership: Define and own the long-term scaling strategy and vision for the Activate Experts program, ensuring it can scale efficiently and quickly 
  • AI Driven Process Improvement & Innovation: Identify opportunities for process improvements, recommend AI based solutions within your area of focus, and contribute to the development of larger-scope proposals. Make recommendations on alternative technology approaches to ensure alignment with the latest trends.
  • Requirements & Prototyping: Synthesize requirements from multiple sources like customer feedback, data analysis, and cross-functional teams. Provide technical requirements to product ,data and engineering teams to operationalize business models. Define and validate prototypes to ensure solutions meet business needs.
  • Cross-Functional Partnership: Strong influencer with Product Management, Engineering, L&D, Business and Operations to drive discussions, ensuring the necessary data for design and requirement decisions is readily available.
  • Solution Execution: Lead AI solutioning for complex operational tasks, working with cross-functional teams to optimize processes across both business and technical infrastructure.
  • Data-Driven Culture: Champion a culture of continuous improvement, producing and analyzing complex data to identify patterns, trends, and opportunities for optimization.
  • Vendor Management: Manage relationships with key learning tech vendors that support the learning tech (Docebo, Intellum, Articulate, Credly, Glider, Synthesia, WhatFix, 7Taps, ServiceNow, JIRA, Analytics Reporting Tools)

Qualifications

  • Experience: 7+ years of experience in a strategic, technical operations role, such , Product Management, Business Systems Analyst,or Platform Operations.
  • Communication and Collaboration: Strong communication and collaboration skills to work effectively with stakeholders at all levels of the organization, from individual contributors to senior leadership.
  • Innovator: Strong problem solving mindset to come-up with AI driven solutions for operational efficiencies. 
  • Market Analysis : Scan the market for new AI driven technologies and provide data driven recommendations, tech assessments and comparative analysis , we can bring in-house
  • Business Process and Systems Integration: A deep understanding of how to evaluate business operations and implement technology solutions. This includes a strong command of impact analysis, gap analysis, and system options to identify and recommend improvements.
  • Advanced Analytical Skills: Proven ability to produce and analyze complex data. Possesses an advanced understanding of analytical tools and techniques to support business processes, identify trends, and make informed, data-driven decisions.
  • Operational Systems Expertise: Deep expertise in designing and scaling operational processes and systems (e.g., LMS, CRM, support ticketing, Service Now, payment systems). 
  • Agile Operations: A strong Agile Scrum and PMP background, with hands-on expertise in Jira to manage projects and align cross-functional teams effectively. ( JIRA, JIRA Align)

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: 

Bay Area California $164,500- 223,000


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