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Job Details

2020-17146 -

Tactical Sourcing Leader

Location(s): Remote
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Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

The Tactical Sourcing leader will drive best-in-class global procurement and tactical sourcing transformation at Intuit by establishing and managing an outsourced service provider (OSP) that executes sourcing and contracting processes for ~$200M in annual spend, ~3000 transactions that are below $500K, low risk and require contracts.  Intuit is currently in the process of transforming its structure, technology, processes, outsourced provider relationships to drive efficiencies and effectiveness across Source-to-report.

This role will serve as both an operational and strategic leader that will ensure Intuit can increase efficiencies, accelerate growth and realize the highest values from a diverse partner ecosystem.

What you'll bring

  • 10+ years of Strategic Sourcing, Procurement Managed Services, or Procurement consulting experience.
  • Experience in managing outsourced service provider or partner management
  • Experience leading and executing strategic sourcing initiatives
  • Experience with tactical procurement transactions or a formalized buy desk
  • Demonstrated success. of leading project teams to achieving quantifiable savings by applying sourcing methods.
  • Highly self-motivated with the ability to drive change in a global decentralized organization with minimum supervision.
  • Champions best practice processes, tools, and commitment to provide quality procurement products / customer service.
  • Strong project management skills and results oriented.
  • Excellent interpersonal skills and oral and written communication skills.
  • Strong negotiation management experience.
  • Strong management capabilities to manage and develop the Tactical Sourcing Specialists.
  • Experience with Coupa
  • Knowledge of eProcurement and eCatalog management systems.

 

Specialized Knowledge

In-depth knowledge and experience of strategic sourcing and procurement processes, organizational design, and S2P technologies required.

 

Skills

Firsthand working knowledge of Strategic Sourcing Methodology is essential. Technical knowledge and expertise in certain commodity areas is a plus.

 

Others

Proficiency in Microsoft suite (Word, Excel, and PowerPoint), Purchase-to-pay tools (e.g. Ariba), and data analytics. 

     

How you will lead

Responsibilities to include, but not limited to:

 

Tactical Sourcing is an outsourced program designed to apply a standard approach and process to  execute spend management and category processes that ensure contract compliance, mitigate vendor risk, drive competition through standard bidding and vendor selection practices, increase preferred vendor utilization and leverage standard playbooks to drive efficiencies.

 

 

Strategy and Leadership

  • Develop strategy, roadmap and plan for tactical sourcing and contracting that is in alignment with GBS’ maturity model
  • Collaborate with different teams to ensure alignment with program expectations and goals
  • Evaluate success metrics for OSP and refine to ensure program success
  • Develop the right levels of reporting, cadences and metrics that drives visibility & accountability, promotes collaboration and results in actions that help maintain and improve the program
  • Assess current technology, process, tools, content, structure and pursue opportunities to drive efficiencies and effectiveness
  • Ensure different end-to-end procurement activities are well-defined through establishing DACI at the right level
  • Review GBS-Tactical Sourcing OSP governance (including issue escalation) and ensure it is effective and efficient

 

Sourcing Operations

  • Ensure daily, weekly and monthly SLAs are met (cycle times, productivity, process compliance, etc)
  • Monitor and resolve issues assessing root causes for systematic gaps in processes or one-offs
  • Recommend and implement best practice leveraging external experience and knowledge
  • Drive communication protocols to ensure OSP and Sourcing are aligned and program is optimal with few hand-offs
  • Develop checks to ensure compliance to category cards, legal guidelines/playbook, bidding guidelines
  • Drive compliance to preferred vendors and sourced contracts
  • Partner with Strategic Sourcing and Procurement to optimize bidding and vendor selection processes, improve stakeholder satisfaction, advance diversity, equity and inclusion goals
  • Develop process to measure customer satisfaction and voice-of-customer
  • Drive change management with OSP and stakeholders
  • Streamline and automate the contract intake process and manage triage process for Tactical Sourcing and Strategic Sourcing.
  • Simplify, automate and create self-service options for low risk, low dollar contracts/purchase requisitions
  • Ensure concierge desk setup and processes are working to resolve support issues/escalations

 

Partner Performance Management

 

  • Implement a QBR, scorecard and other performance management tools and processes that ensures successful outcome for program delivery
  • Set long term goals that is in alignment with GBS vision
  • Measure and monitor performance
  • Pursue opportunities for continuous improvement, innovation, risk mitigation, ongoing value generation
  •  

People Management

  • Manages OSP and potential for direct reports
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Gleb Intuit employee
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Joylyn Intuit employee
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Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
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Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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