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Job Details
2021-22442 -

Principal Business Operations & Strategic Program Manager

Location(s): Mountain View, California; San Diego, California
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Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumer, small business, and self-employed customers around the world the opportunity to prosper.

Overview

Intuit’s strategy to become an AI-driven expert platform.  The Technology Business Operations team (also known as the Office of the CTO) supports this strategy by transforming and driving how our 6000-person Technology ecosystem operates to accelerate outcomes for our customers.  This high-performing team focuses on strategic planning, the operating rhythm, and programs that elevate the Technology ecosystem as a high-performing organization.  

We are looking for a strategic and organized problem solver with a passion for innovation and data-driven optimization.  You will be part of a small team working alongside senior leaders to drive the Technology Operating Rhythm, conduct business reviews, deliver board and C-level content, and manage special technology projects critical to Intuit’s long term growth plans.  Responsibilities include:

  • Evolving and improving the Technology Operating Rhythm, which is how we run the Technology ecosystem, including setting strategy and expectations, building capability, monitoring performance, inspiring employees, and instilling accountability. 
  • Facilitating and driving some of the operating mechanisms within the Technology Operating Rhythm, in order to achieve operational excellence for our products and services, and to align on the direction, make decisions, and remove blockers for high-priority strategic initiatives.
  • Orchestrating development of executive-level presentations and content to be used by the CTO in board meetings, CEO Staff meetings, and other forums.
  • Developing narratives that highlight the outcomes delivered across the Technology ecosystem and their connection to strategy.  These narratives will share our journey as a platform company and help galvanize change.
  • Defining and/or leading strategic programs that are often nascent and/or ambiguous.

What you'll bring

Strategic Problem Solving

  • Experience in using structured approaches to simplify complex problems and develop data-backed solutions, combining creativity with a keen business sense
  • Ability to generate innovative insights, ideas, and opportunities that help advance the business.

Operational Excellence

  • Has used an understanding of strategy, business, and operational performance to improve operations in a way that delivers better customer experiences, growth or efficiency.
  • Ability to navigate between the big picture and execution details simultaneously
  • Passion for excellence and the desire to have a significant impact on the company

Ownership and Influence

  • Ability to develop a clear point-of-view and influence executives persuasively, including helping executives think differently
  • Track record of taking extreme ownership in driving to decisions and outcomes
  • Self-motivation and willingness to address issues proactively within teams and across a large organization

Change leadership

  • Experience with leading significant change at scale across a large organization, including acting as a catalyst to accelerate outcomes
  • Well-rounded interpersonal skill set with the capacity to build strong, trusted relationships across a team to achieve a shared goal
  • Strong communications (written/verbal), presentation, and facilitation skills

Learning and expertise

  • Demonstrated success in quickly absorbing knowledge in different domains in order to become an expert in new areas
  • Ability to think broadly but also go deeply when appropriate
  • Experience with developing and executing an operating rhythm for a large technology organization
  • Experience with developing board-level content, including framing complex information into content that is simple to understand
  • Ten or more years in business operations, program management, strategy, consulting, or communications, ideally in the technology domain
  • A broad understanding of technology and software development, either through a  Bachelor's degree in Management Information Systems, Computer Science, Engineering, or related fields, or through equivalent practical experience.

How you will lead

  • Partner with the CTO and key stakeholders across the Technology ecosystem to identify and implement improvements to the Technology Operating Rhythm
  • Own the ongoing execution of the Technology Operating Rhythm
  • Facilitate and drive some of the operating mechanisms that are attended by leaders across Technology
  • Partner with leaders across Technology to orchestrate the development of content to be used by the CTO in board meetings, CEO Staff meetings, and other forums.  Provide constructive feedback and ensure that the organization is delivering the right message to the right audiences.
  • Gather data and develop insights on key strategic topics
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Liron at work
Liron Intuit employee
"At Intuit, I have everything I need to be a great data scientist, from rich datasets to inspiring colleagues."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Carl at work
Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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