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Job Details
2024-53073 -

Principal Business Operations - Sales

Location(s): Mountain View, California; Atlanta, Georgia; San Diego, California; Reno, Nevada; Plano, Texas
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Come join the Small Business Self Employed Group Sales and Mid Market team at Intuit and help us solve our biggest customer and business challenges as the next Sales Staff Business Operations Manager.

Reporting to the Director, Sales Strategy and Programs, you will be a key thought partner and accountable leader who accelerates Small Business ecosystem growth at scale by identifying strategic opportunities, establishing and tracking key success metrics, and ensuring resources are allocated effectively. By leveraging proven strategic frameworks and partnering with cross-functional stakeholders, you will advance and measure key initiatives that drive high growth and sustainable change across Sales channels and programs. 

A relentless curiosity, proven record in driving organizational impact, and a level of ease in interacting with senior management on a regular basis will drive success in this role. You will bring a startup mindset and the ability to manage multiple priorities while dealing effectively with ambiguity and change. You must be a team player and passionate about making a difference.

If you are looking for the next step in your career journey, this exciting and fast-paced role provides you with a fantastic opportunity to help shape our business and drive transformational change.

Qualifications

  • 10+ years relevant work experience in corporate or sales strategy, business operations, or go-to-market operations roles delivering significant organizational impact, preferably in a SAAS-based technology company. MBA, Finance, or related advanced degree preferred.
  • Operational Expertise: A breadth of experience interacting across sales, marketing, finance, business analytics, technology teams and operations. Track record of identifying new growth vectors and improving end to end processes. Ability to drive regular operating mechanisms to provide progress updates on key initiatives. Knowledge of sales tools, techniques, and methodologies is a plus.
  • Data-based Decision Making: Ability to interpret key performance metrics, market dynamics, and current operations to generate innovative insights and opportunities that help advance the business. Understanding of how to quantify the impact of these opportunities in order to advocate and prioritize efforts and needed investment with senior stakeholders.
  • Consensus-Builder: Practiced in earning trust and collaborating with sponsors and key stakeholders at all levels to establish a shared vision, common goal framework and prioritization principles where no formal authority exists. Relationship-minded approach that balances empathy and directness while pushing beyond comfort zones. Can deliver tough messages with professionalism and grace. 
  • World-class Communicator: Clear and compelling storytelling abilities that distill complex information and concepts simply and concisely for a variety of audiences. Superior written and verbal communications skills with experience preparing strategy memos, white papers and presentations for an executive audience.
  • Pace-setter. Catalyst for Change: Experienced problem-solver who can accelerate outcomes through clear goals and accountability. Change agent who can reinforce our desired culture through modeling Intuit values and encouraging behaviors that result in transformation at scale.
  • Ability to travel based on business needs

Responsibilities

  • Business Recommendations: Create data-driven white papers that frame strategic questions, synthesize insights, and conceptualize a varied set of outcomes. Support speed to action by ensuring prioritization of and focus on what matters most in order to help our teams reach higher revenue, productivity, and margin performance.
  • Operating System: Shape and manage organizational operating frameworks that drive clarity, accountability, and a motivation to move work forward via well-defined roadmaps and success measures. Collaborate on opportunities to share best practices and improve operations across multiple organizations.
  • Operational Planning: Participate in and/or drive necessary organizational inputs into company-wide or business-unit level strategic and “run the business” operational planning mechanisms, including 3/1 year planning, quarterly KPI reviews, headcount and budget management, and operational reporting.
  • Ownership & Influence: Exhibit extreme ownership for a portfolio of high-visibility, high-impact efforts. Leverage network to understand interdependencies and risks for the work, engaging partners to execute plans and resolve roadblocks. Communicate a clear point of view and influence others to focus attention and/or take action on most critical areas with compelling, thoughtful arguments tailored to the audience.
  • Content Development: Shape clear and compelling visual and written narratives that distill complex information and concepts simply and concisely, while ensuring alignment with core principles and business strategies. Prepare communications and presentations for a variety of audiences.
  • Special Projects:Address specific business challenges by designing and delivering high-impact cross-organizational projects and transition them to organizational owners in a way that impact can be sustained upon project completion.
  • Change Leadership:Act as a catalyst to accelerate outcomes by developing strategic narratives to galvanize the organization around a shared vision. Create an environment of trust within and beyond a working team by role-modeling Intuit culture and values.  

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $185,000 - $250,500, Colorado $170,500 - $230,500, Bay Area California $191,000-258,500, Southern California $185,000-250,000, Washington $179,000 - $242,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

Award-winning culture, best-in-class benefits

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Culture and values

Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.

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Benefits we offer

People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.

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Hiring process

From set-up to sign-off, everything you need to know for a successful interview with Intuit, including how to request reasonable interview accommodations.

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EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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