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Principal Product Manager, QuickBooks Online Ecosystem Onboarding
Location(s): Mountain View, California - San Francisco, CaliforniaJoin our mission
Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumer, small business, and self-employed customers around the world the opportunity to prosper.
Overview
Intuit is a global financial platform company with a mission to power prosperity around the world. With products like TurboTax, QuickBooks and Mint, we’re using technology, design thinking, and customer obsession to build solutions to challenging financial problems for millions of people and businesses around the world.
Does your heart beat faster at the thought of making a positive difference for millions of people? Over half of small businesses fail within the first 5 years and we’re on a mission to power prosperity around the world and help small businesses thrive -- a mission that is more meaningful now than ever before in the midst of a global pandemic.
QuickBooks is at an important inflection point, as we evolve from an accounting product to a platform to help you run your business. This role is at the forefront of driving that transformation.
Come join the QuickBooks Online team as our QuickBooks Ecosystem Onboarding Product Leader and reinvent the QuickBooks Online onboarding experience to help customers get setup and experience how much better it is to run their business with QuickBooks.
What you'll bring
- 8+ years designing and delivering world-class software products in a Product Management role
- Deep customer empathy and curiosity
- Passion for identifying and solving problems (the big ones and small ones)
- A design-thinking mindset, with a bias for action
- Track record of prioritizing, communicating and influencing other teams and stakeholders
- Effective team leader and mentor who drives and creates an environment of innovation
- Strong analytical skills paired with a data-informed mindset; extensive AB testing experience
- Experience building personalized onboarding experiences, leveraging data integrations, AI/ML and industry best practices
- Great track record of partnering with x-functional teams to define, build, and maintain products which are critical to growth, engagement, and retention
- Bachelor's degree preferred or equivalent work experience
How you will lead
As the Ecosystem Onboarding Product Leader, your role will be to:
- Lead a team of talented team of marketers, designers, engineers, analysts and data scientists to rapidly test into the most engaging and delightful personalized experiences that get customers setup to run their business with QuickBooks
- Introduce and drive a growth hacking approach to transform the QuickBooks onboarding experience
- Connect the dots between the acquisition “promise” to a rewarding “payoff” of customer benefit in the product, focusing on creating an awesome, personalized onboarding experience
- Create a strategy based by customer insight and data to inform what investments we need to make to power an awesome, personalized onboarding experience, boldly influencing other teams’ roadmaps
- Drive game-changing customer growth around the world by connecting small business needs with the right features and services in the QuickBooks platform that solve their problems.

"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."

"At Intuit, I have everything I need to be a great data scientist, from rich datasets to inspiring colleagues."

"It’s important to always strive for improvement, even if you’re already in a good place."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."

"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
Be part of a world-class culture
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Our culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. Join us in our mission to power prosperity around the world.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.