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Job Details

2021-19450 -

Principal Product Manager, QuickBooks Online Ecosystem Onboarding

Location(s): Mountain View, California - San Francisco, California
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Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumer, small business, and self-employed customers around the world the opportunity to prosper.

Overview

Intuit is a global financial platform company with a mission to power prosperity around the world. With products like TurboTax, QuickBooks and Mint, we’re using technology, design thinking, and customer obsession to build solutions to challenging financial problems for millions of people and businesses around the world.

Does your heart beat faster at the thought of making a positive difference for millions of people? Over half of small businesses fail within the first 5 years and we’re on a mission to power prosperity around the world and help small businesses thrive -- a mission that is more meaningful now than ever before in the midst of a global pandemic. 

QuickBooks is at an important inflection point, as we evolve from an accounting product to a platform to help you run your business. This role is at the forefront of driving that transformation. 

Come join the QuickBooks Online team as our QuickBooks Ecosystem Onboarding Product Leader and reinvent the QuickBooks Online onboarding experience to help customers get setup and experience how much better it is to run their business with QuickBooks. 

What you'll bring

  • 8+ years designing and delivering world-class software products in a Product Management role
  • Deep customer empathy and curiosity
  • Passion for identifying and solving problems (the big ones and small ones)
  • A design-thinking mindset, with a bias for action 
  • Track record of prioritizing, communicating and influencing other teams and stakeholders
  • Effective team leader and mentor who drives and creates an environment of innovation
  • Strong analytical skills paired with a data-informed mindset; extensive AB testing experience
  • Experience building personalized onboarding experiences, leveraging data integrations, AI/ML and industry best practices
  • Great track record of partnering with x-functional teams to define, build, and maintain products which are critical to growth, engagement, and retention
  • Bachelor's degree preferred or equivalent work experience

How you will lead

As the Ecosystem Onboarding Product Leader, your role will be to:

  • Lead a team of talented team of marketers, designers, engineers, analysts and data scientists to rapidly test into the most engaging and delightful personalized experiences that get customers setup to run their business with QuickBooks 
  • Introduce and drive a growth hacking approach to transform the QuickBooks onboarding experience 
  • Connect the dots between the acquisition “promise” to a rewarding “payoff” of customer benefit in the product, focusing on creating an awesome, personalized onboarding experience 
  • Create a strategy based by customer insight and data to inform what investments we need to make to power an awesome, personalized onboarding experience, boldly influencing other teams’ roadmaps
  • Drive game-changing customer growth around the world by connecting small business needs with the right features and services in the QuickBooks platform that solve their problems.
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"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Joylyn Intuit employee
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Jake Intuit employee
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Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
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Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Carl at work
Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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