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Product Design Director, QuickBooks Workforce Solutions
Location(s): Mountain View, California; San Diego, CaliforniaCompany Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
“I was playing a small business owner until I hired my first employee. That was the moment I became a serious small business owner.” As one of our customers puts it, hiring the first employee is an exciting yet intimidating milestone. Setting up the payroll accurately, paying employees on time, and paying and filing payroll taxes are time consuming and error-prone tasks. There are 6M small and medium businesses in the US with 1-99 employees today, and 40% of them are using pen-paper with payroll calculators. The opportunity is huge.
On the other hand, 75% of employees working for small businesses live paycheck to paycheck, and many resort to predatory payday loans that charge them 400% of interest. They are not typically offered meaningful benefits from their employer, and struggle to save for emergencies or invest for retirement.
At Intuit, the QuickBooks Payroll and Time team together is on a mission to empower small and medium businesses to care well for their teams, with work-eliminating and confidence-inspiring tools that scale seamlessly as they grow, all assisted by AI and live experts at their fingertips.
In this role, you’ll report directly to the SVP of Design, sit on the Workforce Leadership Team and lead a team of fearless, talented design leaders and designers as they create products and services that help employers and their team realize financial prosperity.
Qualifications
- Deep customer obsession and customer-driven mindset that informs a strong point of view on product strategy and comfort with advocating it among peers.
- Ability to work at scale, and across multiple functions and product lines.
- Hunger for intensity and moving quickly in a high-performing, cross-functional product team.
- Comfortable participating and collaborating with C-suite executives, bringing a provocative, well-informed strategic perspective to the table.
- Up-level design acumen through strategic design sprints, prototyping and building, and ensuring highly curated end-to-end experiences. Comfortable role modeling and “rolling up your sleaves” to show, teach and elevate extraordinary designs and products.
- Growth mindset, comfort with ambiguity in a highly matrixed organization, and the ability to stay calm under pressure and amid rapid change.
- Systems thinking and the ability to imagine integrated offerings and work with matrixed organization to deliver ion the vision and priorities.
- Motivational, facilitative coaching and leadership skills that rally and inspire design and cross-functional teams.
- Exceptional storytelling skills and a comfort with building relationships with senior executives and influencing them, even when you don’t report to them.
- Deep experience shipping products across platforms and across geos as a designer and coaching others through it.
- Appreciation for all forms of design and how they collaborate — interaction, visual, content, motion, research.
- Experience in Human Capital Management, Payroll or Fintech is a huge bonus.
Responsibilities
- Lead a distributed, 40+ person global design team (Mountain View, Boise, India, Canada, UK) consisting of: Product Designers, Content Designers, Researchers, Motion Designers, Design Operations, Visual Designers.
- Directly manage a team of design managers.
- Create an inspring and collaborative design team culture where managers can thrive and grow as leaders and designers at all stages of their career can do their best work now, while having numerous mobility opportunities.
- As a member of the QuickBooks Payroll and Time Leadership Team, you will collaborate closely with cross-functional peers — product, engineering, marketing, analytics, customer success — to define the strategy, manage the product portfolio by setting the strategic vision, drive innovation practices, create a high-performing product development culture, and drive results.
- As a member of the QuickBooks Design Leadership Team, you will partner with your design leadership teammates to define the design function strategy and ensure end-to-end excellence in the overall customer experience in QuickBooks is elevated and refreshed.
- Invest in helping to build a world-class design culture for Intuit’s design community.
- Mentor, coach, and grow future leaders within the Design, Payroll and Time organizations.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $253,500 - 343,500, Southern California $244,500 - 331,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
Award-winning culture, best-in-class benefits
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People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.
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