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Job Details
2021-22291 -

Product Manager 2 QuickBooks Commerce - Customer Retention

Location(s): Mountain View, California
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Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumer, small business, and self-employed customers around the world the opportunity to prosper.

Overview

Intuit is on a mission to power prosperity around the world for small businesses and self employed. As the largest global ecosystem for small businesses and the place small businesses turn to manage their money in and money out, Intuit is uniquely positioned to optimize cash flow for small businesses. In fact, Intuit moves nearly $400 Billion a year given our leading solutions in payroll, payments, lending, contractor payments and sales tax. Bringing all these offerings together, Intuit is innovating on behalf of small businesses to ensure small businesses no longer worry about getting paid, getting access to capital, or ensuring they have enough cash on hand to pay their workers--and instead can get back to the work they love to do.

For small businesses that sell products on multiple online channels and in-person, there is no single source of truth to manage their business which makes scaling complex. QuickBooks Commerce seamlessly integrates small businesses’ order fulfillment and inventory workflows with their accounting system, saving them time so they can focus on growing their business.

What you'll bring

  • 2 or more years of experience designing and delivering world-class products in a product management role
  • Skilled at research, market and competitive analysis, as well as curating and delivering insights to the team
  • Customer centric and passionate about creating great customer experiences
  • Able to analyze customer feedback and identify the biggest opportunities to increase customer retention 
  • Proven track record of setting product vision and delivering results that impact critical business metrics
  • Insanely curious and data-driven
  • Develops and defends strong points of view with data analytics
  • Passion for solving BIG customer problems
  • Excellent problem solving, communication and interpersonal skills
  • Strong in leading cross functional teams and stakeholder engagement 
  • eCommerce experience with order fulfillment and inventory management a huge plus
  • Undergraduate degree required; preference for concentration in business administration, marketing or marketing related disciplines, or computer science. Equivalent professional experience will be considered

How you will lead

As a Product Manager 2 on the QuickBooks Commerce team, you will build customer experiences that enable small businesses selling products online to manage their orders, inventory and product catalog in a single place thereby fueling their growth. You will lead and inspire a cross-functional team of engineers, designers, customer care, analysts and researchers to deliver best-in-class product experiences. In this role you will have both breadth and depth. You will be responsible for identifying the biggest opportunities to improve customer retention across QuickBooks Commerce, lead customer research to scope these areas further and you will work cross-functionally to get these prioritized. In addition, you will also lead key projects in domain areas e.g. onboarding and channel management that can contribute the most to customer retention and drive these end to end from ideation to execution. 

  • Analyze customer feedback and product data to identify the biggest opportunities for improving customer retention. Influence other teams within Commerce to prioritize these opportunities
  • Create, prioritize, and evangelize a killer roadmap that inspires the organization in service of our customers
  • Partner with Design and Product Development teams to develop and ship game changing features in line with your roadmap
  • Ruthlessly prioritize your team’s backlog and work across teams to drive work in other areas that deliver value for our customers
  • Be scrappy and entrepreneurial; figure out how to get the most business value for the least cost
  • Research, understand and draw insights on customer needs and pain points through a strong toolkit around observing customers in a lab, in the wild, and via A/B testing
  • Create and own your success metrics and build your test plan
  • Be bold and be entrepreneurial; foster a culture of innovation and impact
  • Communicate effectively, collaborate, and have a bias towards action
  • Serve as the domain expert for your product area and continually strive to improve the experience
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"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Carl at work
Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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Conrad De Peuter

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Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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