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Job Details

2020-16902 -

Program Manager, Event Experience Production & Delivery

Location(s): Mountain View, California - San Diego, California - Woodland Hills, California
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Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

Intuit’s mission is to power prosperity around the world for consumers, small businesses, and the self-employed. The Brand Experiences and Storytelling group bring that mission to life through high-impact and transformative experiences around the globe all designed to shape, showcase, and demonstrate the power and meaning behind the Intuit ecosystem. We inspire customers with a variety of Live/Virtual Events and galvanize our 10,000+ employees around what matters most to our customers with best-in-class storytelling. This cross-functional, high-performing team serves as a center of excellence for the company and includes experts across experience design, strategic content, experiential learning, event production, experiential marketing, and more.

We are looking for an exceptional and strategic professional to oversee the production and delivery of some of our most important internal events as well as our company presence at key industry events. This is a critical role, enabling you to collaborate with many groups across the organization, while also being hands-on in bringing event experiences to life. You will focus on translating event experiences into use cases and requirements for our internal technology teams and external vendors. This role reports to the Director of Program Management and Operations.

What you'll bring

·     Deep technical expertise in broadcast production, event technology, and virtual event tech, with the ability to translate creative event experience concepts into end to end creative plans. Passionate about enabling partners to deliver technical solutions and flawless, robust implementation.

·       7+ years in experiential event production and delivery, leading and executing internal and external experiences end-to-end.

·       Experience in project management and program management.

·       Proven track record of deep customer empathy

·       Data-driven with the ability to demonstrate how events align with and make an impact on the overall business and marketing strategy of a global organization.

·       Proven expertise in leading complex, global event experience production and delivery.

·       Excellent strategic thinking and creative problem-solving skills, ability to glean insights, develop a vision and make it come to life with actionable plans.

·       Demonstrated ability to lead in a matrixed environment and influence at all levels of the organization.

·       Operate well in an environment of rapid change, tight deadlines, limited resources and cross-functional dependencies.

·       Strong communication and collaboration skills.

·       Bachelor’s degree or equivalent experience required.

·       Detail oriented.

·       Virtual event experience a plus.

·       Willing to travel up to 20% (post-pandemic)

 

How you will lead

·       Strategic thought partnership and translation of innovative experiential ideas into reality through production and delivery on a global scale.

·       Strategic understanding of experiences end to end, including content and objectives, to enable the broader team to deliver effective and impactful outcomes.

·       Collaborate with project teams to develop requirements and use cases for seamless, inspired end to end experiences that wow and engage our customers virtually and in person.

·       Manage internal and external production and technology vendors on a project by project basis.

·       Work with leadership and stakeholders to establish plans for each event and keep them appropriately informed to ensure they have confidence in the delivery.

·       Drive communication with project teams, partners and stakeholders to ensure seamless implementation of event production.

·       Manage the operational elements of production and delivery including project plans, show flows, and use cases.

·       Manage project based production budgets and keep project lead informed and updated from planning through execution.

·       Effectively influence partners and vendors to deliver against competing event schedules/priorities and play a key role in day-to-day operations and execution.

·       Optimize event infrastructure by designing event templates and playbooks, and strengthening operational and event delivery processes.

·       Collaborate in relationships with internal stakeholders, and external agencies and vendors to ensure best-in-class work is consistently delivered.

·       Establish and nurture internal and external collaborative partnerships that will evolve with the business in order to deliver exceptional experiences.

·       Demonstrate measurable business impact and value based on the goals outlined for each.

·       Translate analytics and data into recommendations focused on enhanced strategic value.

·       Stay ahead of the latest experiential best practices, approaches, innovations and technologies.

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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Joylyn Intuit employee
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Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
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Blaid Intuit employee
"By building tools that enable our developers to validate the compliancy of our products, I’m playing a role upholding Intuit’s value of integrity without compromise. Through ensuring that our products are safe and secure for our customers, I feel like I’m part of helping millions of people around the world gain access to the financial resources that they need to prosper."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
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Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Carl at work
Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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