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Job Details

2020-17017 -

Senior Benefits Manager

Location(s): Mountain View, California
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Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

As members of the People and Places team, we are stewards of Intuit's greatest strategic asset: Our People.  Our mission is to Maximize the Potential of our Employees and accelerate Intuit's business growth with the right leadership, talent and org capabilities.

Come join Intuit as part of our People team as a Senior Manager, Benefit Operations. Reporting into the Director, Global Benefits, you will manage a team in driving the operational excellence across our Americas benefits programs (Brazil, Canada, Mexico, US). You will lead the team in collaborating with internal and external stakeholders in ensuring our employees experience top notch service. Your domain will include health, income protection, retirement, well-being, time away and leave programs. You will be part of a broader team of Benefits Managers in providing a voice for our plan offerings, partnering with the right vendors to provide world-class benefits. 

What you'll bring

·       Ten years minimum in a benefits management capacity with a company size of 5,000 employees or more.

·       Our employees and their families are our customers, and we have a passion for a great experience interacting with our benefit programs. Must have extensive experience with ERISA, COBRA, HIPPA, FMLA, Paternity/Maternity leave, ACA and other benefits compliance requirements.

·       Customer-centric, organized and detail-oriented.

·       Ability to partner cross functionally within the organization and externally with vendor partners effectively.

·       Experience with HR systems, Excel, Analytical skills. 

How you will lead

·       Lead a team of benefits analysts on driving meaningful engagement for U.S., Canada and Latin America employees and families through the delivery of world-class benefit programs.

·       Manage Benefits Operations end to end, including outsourced vendors, ensuring accurate records are maintained and optimal employee support is provided.

·       Ensure the administration of the benefits programs are in line with company policies, plan documents, and applicable regulations. 

·       Partner with IT to establish and improve upon technology solutions that will enable us to scale as we grow and provide a seamless employee experience.

·       Evaluate Administration vendor performance against contract provisions, service level agreements and plan administration - ensuring vendor administration matches Intuit’s benefit plan design.

·       Work closely with our Payroll team to ensure efficient and employee friendly processes resulting in accurate benefits deductions from employee paychecks and that employee accounts get properly funded (e.g. 401K, HSA, FSA).

·       Partner with our HR Shared Services (HR Connect Team) to respond to escalated employee issues.

·       Provide analytic insights on employee questions and administrative needs, partnering with vendors as needed (Alight, Accolade, Darwin) and the HR Connect team.

·       Manage annual enrollments (Health & Welfare, Non-Qualified Deferred Compensation Program), partnering with the broader Benefits and Shared Services teams as needed.

·       Work closely with internal and external communication teams in creating employee tools for understanding their benefits and making election decisions.

·       Partner with the Benefits Managers on compliance audits, required filings, and all other compliance related initiatives as required.

·       Develop system test cases, oversee testing by outsourced vendors.

·       Conduct audits of data to ensure processes and policies are being managed effectively and data quality is maintained/improved amongst internal and external systems.

·       Oversee vendor billing data including reconciliation, validation, payment and budget reporting.

·       Drive RFPs, vendor selection and implementations

·       Continually identify opportunities to improve the employee experience and the operational efficiency of our programs.

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"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
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"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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