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Senior Communications Manager-Individual Contributor
Location(s): RemoteCompany Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
We are searching for an innovative and strategic senior communications manager to join the Digital Communications team. We’re looking for someone who has a proven track record of creating and executing social media campaigns, digital content, working on high-profile campaigns, coordinating work across multiple stakeholders, all fueled by data and analytics. The ideal candidate is comfortable in new and existing internal and external digital channels (social media, intranet, blog, etc.), is fast-paced and can pivot quickly, has a heart for the customer, and leverages insights to make strategic business decisions. The position will be a part of the Intuit corporate communications team, representing the Intuit brand across all digital communications touch points around the world, including social media, online communities, internal employee-facing channels, with influencers, and the external Intuit blog.
Qualifications
- Expert of social media usage, platforms, content, measurement, and paid and organic best practices
- Minimum 12 years of experience with paid, earned, and owned media
- Comfortable working in a rapid, and ever-changing social media landscape
- Ability to be nimble as the capability is in early stages and growing rapidly
- Analytical mindset with the ability to make decisions based on data and human empathy
- Passion for sharing the Intuit brand with the world
- Heart for the customer
- Ability to make decisions, prioritize, and work cross-functionally
- Experience working on a parent or corporate brand
- Collaborative self-starter
Education
BA/BS in communications, marketing, or digital media or equivalent experience
Responsibilities
- Lead development of innovative social media campaigns in support of Intuit’s strategic reputation priorities across audiences (current/future employees, customers, communities, investors), including high profile brand campaigns
- Campaigns might include social media engagement, long- and short-form content, influencers, UGC, paid/organic social, content syndication, measurement, and reporting
- Partner across the organization to source, develop and review content aligned to our strategy, while leveraging contract resources to scale.
- Help drive Intuit reputation and positioning as a global financial technology platform that powers prosperity for the people and communities we serve with TurboTax, Credit Karma, QuickBooks, and Mailchimp – through digital communications campaigns that integrate with overarching campaign initiatives
- Own and drive the content calendar for Intuit’s social media channels and ensure smooth end-to-end operations, optimization, and governance
- Support our reputation pillars with content plans
- Provide guidance and support for community management and moderation of executive social media profiles
- Optimize campaign strategy based on data and learnings
- Provide strategic inputs and counsel on digital communications strategy related to large, cross-functional campaigns
- Steward channel strategy and rigorously prioritize content and channel activations based on business goals and desired outcomes
- Coordinate content and campaigns from start-to-finish working with agencies, vendors, internal/external stakeholders, and PR, internal communications, and digital communications teams
- Create initiatives that drive influencer participation, amplification, curation of community stories, and engagement
- Support external communications team with inputs to build content campaigns and reporting
- Plug in to appropriate operational mechanisms to bring content from stakeholders to life
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is NY $177,136 - $239,654, CO $159,044 - $215,178, CA $178,492 - $241,490, WA $159,044 - $215,178. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."

"It’s important to always strive for improvement, even if you’re already in a good place."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."

"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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Our culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. Join us in our mission to power prosperity around the world.
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