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Job Details

2020-14809

Senior Design Program Manager

Location(s): Mountain View
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Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Blaid at work
Blaid Intuit employee
"By building tools that enable our developers to validate the compliancy of our products, I’m playing a role upholding Intuit’s value of integrity without compromise. Through ensuring that our products are safe and secure for our customers, I feel like I’m part of helping millions of people around the world gain access to the financial resources that they need to prosper."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Carl at work
Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

Join our mission

Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

At Intuit, our mission is to power prosperity around the world. That sounds all lofty and idealistic, so let’s get concrete: Only 50% of small businesses and self-employed survive their first 5 years. They don’t fail for lack of passion (they have plenty) or for lack of tools (there are too many already). They fail because they just run out of cash. When you join Intuit and work on QuickBooks, powering prosperity means championing the people who work for themselves and raising that 5-year success rate.

Working with the QuickBooks Payments & Capital team means tackling that cash flow problem head-on. We help small businesses get their money as fast as possible, get them access to more whenever they need it, and manage it better so they can keep their passion alive. We’re a diverse group of passionate designers—interaction, visual, content, research—and we’re looking for a customer obsessed Sr. Design Program Manager to partner with us and take our products, strategy, and process to the next level. You’ll bring all the critical pieces together – customer needs, strategy, business goals, design, execution, and technology – to produce amazing experiences across platforms.

This role is based in Mountain View, California, and you’ll join a small, yet mighty Design Ops team for Intuit’s Small Business & Self-Employed Group, dedicated to creating a thriving and creative community for Intuit designers to deliver their best work. Come join our team!

What you'll bring

  • Min 7+ years of production/project management/program management experience within Design.
  • Passion for design thinking, customer-driven innovation, and creating emotionally engaging experiences.
  • Ability to confidently manage ambiguity—with a track record of creative problem solving that demonstrates flexibility.
  • Proven track record of delivery and execution of medium- to large-scale programs.
  • Knack for bringing order to complex programs and for scoping and prioritizing projects, identifying risks and dependencies, defining schedules, and working independently.
  • Deep experience shipping product and/or working with product design teams and an understanding of how to integrate process with creative minds and to influence cross-functional partners.
  • Desire to help mentor and coach early career design talent.
  • Thorough understanding of the creative development processes and product development life cycle.
  • Strong experience with Agile development and methodologies and related software and tools to keep organized.
  • Bachelor degree or equivalent experience.

How you will lead

  • Partner closely with the Design Director to lead a 30+ person design team across four major product segments. You’ll be a critical thought partner on product and ops strategy, and you’ll help lead on everything from senior leadership workshops and design sprints to cross-product planning and operations.
  • Empower the design team to do their best work and maximize productivity by managing design requirements/initiatives and operational needs. You identify and solve for team needs with regards to process, tools, documentation, asset management, etc.
  • Lead the Experience Design (XD) team in process and prioritization to align the delivery of high-quality design work to the company’s business objectives.
  • Partner with a design lead and team to define a sustainable design process for a recently launched product offering and maintain it as they scale.
  • Build strong relationships and act as a bridge between the XD team and the Development and Product Management teams, connecting all groups and making sure inter-dependencies are understood and planned for effectively. You are also a critical point of contact for key business partners, other leaders and outside agencies.
  • Partner with all Payments Team XD managers to define key product life cycle decision-making, including: requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes. You define and establish timelines and tasks to manage large and small projects through all phases of implementation.
  • Drive engagement of the full team through team culture, design inspiration, and passion for our customers.
  • Will join and lead a 2-person (including you) Design Ops team within the Payments & Capital team. Success for this team will be demonstrated with a strong dynamic across this partnership with clear definitions of ownership as well as shared goals.
  • Lead or contribute to higher level design ops initiatives to help create a stronger more unified XD org across all of Intuit’s Small Business Self-Employed Group.

Be part of a world-class culture

Our culture

We know that innovation thrives in an inclusive environment. We want employees with a wide range of life experiences to bring new ideas and perspectives to the table.

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Our values

Our values are central to our culture. They’ve been our guiding star since our founding and have allowed us to thrive as we work on behalf of our 50 million customers.

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Benefits we offer

People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.

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Fortune 100 Best Companies to Work For

Our culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. Join us in our mission to power prosperity around the world.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.