Skip to main content
Job Details
2022-32437 -

Senior Manager 2- Design and Business Operations

Location(s): Mountain View, California; Los Angeles, California; San Diego, California
Apply Now Apply Later Join Talent Community

Company Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Intuit’s mission is to power prosperity around the world for consumers, small businesses and the self-employed. The Brand Storytelling and Experiences group brings that mission to life through high-impact and transformative experiences around the globe all designed to shape, showcase, and demonstrate the power and meaning behind the Intuit ecosystem. We inspire customers with a variety of live, hybrid and virtual events, go to market social and advertising to galvanize our employees, customers, and shareholders around what matters most to our customers through best-in-class storytelling. This cross-functional, high-performing team serves as a center of excellence for the company and includes experts across design, content, video, experiential learning, event production, experiential marketing, and more.

We are looking for a passionate, results-oriented, and strategic Manager 2, Program Management and Business Operations to design and manage internal workflow processes, finances, and operations to enable our broad creative team to work with speed and innovation. This role will add rigor that enables our creative processes to deliver excellence with predictability at scale. This is a critical role, enabling you to collaborate with many internal organizations, while also being hands-on in managing programs and business operations.

The right candidate for this role is someone who has strong strategic and critical thinking who embraces creative thinking. They are invigorated by working within a large, complex organization, and have superpower abilities to communicate and influence at all levels and can co-create strategies collaboratively with others. 

This role reports to the Director of Program Management and Business Operations.

Qualifications

  • 10+ years’ experience including roles in business operations, program management, strategy, or management consulting in a large matrixed environment
  • Experience driving large complex programs in coordination with a variety of cross-functional leaders
  • Strong organization, communications, and presentation skills
  • Ability to synthesize various points of view into a cohesive narrative
  • Excellent creativity and problem solving along with a keen business sense
  • Passion for excellence and the desire to have a significant impact on the business
  • Experience coaching, mentoring, and leading teams directly and through influence
  • Ability to both lead and support. Willing to “go the extra mile”
  • Ability to create culture and behavior changes
  • Well-rounded interpersonal skill set with the capacity to build strong relationships

Responsibilities

  • Manage Business Operations – manage and support day to day business operations including finances, functional team processes, and cross team projects. Assist in managing key team op mechs.
  • Lead Financial Planning & Resource Planning – Lead planning cycles, manage budget, operationalize financial decisions and process to enable speed and innovation. Enhance resource planning assignments and process.
  • Enhance Creative Workflow and Business Workflow Processes – Partner to design and enhance team workflow and processes to enable scale and speed from concepts through the video, content, and design workflows through to delivery.
  • Foster business operations and process within the broader team: Build processes for operational rigor recording patters and developing playbooks with cross-functional teams to ensure sustainable results and flawless delivery over time.
  • Expand and operationalize reporting methodologies: Enhance reporting methodologies by helping team process and manage/track deliverables, metrics, and assist in dashboard development.

 

Key Skills

 

  • Strategic Problem Solving- Generates innovative insights and ideas to identify new opportunities that help advance the business.  Uses structured approach to simplify complex problems and develop data-backed solutions. 
  • Operational Rigor- Uses understanding of strategy, business and operational performance to drive reinvention or continuous improvement of operations in a way that delivers better customer experiences, growth or efficiency. Creates clarity, accountability, structure, and motivation to move work forward.
  • Ownership & Influence -Exhibits extreme ownership in driving to decisions and outcomes. Develops clear point-of-view and influences persuasively. 
  • Change Leadership - Builds trusted relationships across functional teams to achieve a shared goal. Formulates change management plans and acts as a catalyst to accelerate outcomes. 
  • Learning & Expertise- Quickly learns in different domains and ramps up expertise in new areas. 
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

Award-winning culture, best-in-class benefits

culture icon

Culture and values

Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.

More about Intuit life play_arrow
benefits icon

Benefits we offer

People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.

More about our benefits play_arrow
hiring process icon

Hiring process

From set-up to sign-off, everything you need to know for a successful interview with Intuit, including how to request reasonable interview accommodations.

More about our hiring process play_arrow
covid icon

Vaccination policy

We are requiring that employees who come onsite be vaccinated. Unless prohibited by applicable law, full vaccination against COVID-19 is a requirement for any position at Intuit that necessitates coming onsite and/or in-person business activity. Qualified applicants who would like to request an accommodation (exception) on the basis of a qualifying medical condition/disability or sincerely-held religious belief should contact TalentAcquisition@intuit.com.

Learn more about our return-to-work plan play_arrow
Fortune 100 Best Companies to Work For

Our culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. Join us in our mission to power prosperity around the world.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Related Content

  1. Customer at counter

    Corporate Responsibility at Intuit

    We're dedicated to making a positive impact for our team, our environment, and our community.

    Read More
  2. Crowd of people smiling

    Diversity, Equity & Inclusion

    We're committed to providing a diverse and equitable workplace that empowers everyone to do the best work of their lives.

    Find Out More
  3. Intuit building

    Intuit's Focus on Sustainability

    Our sustainability initiatives are reducing our carbon footprint to help improve the health of our planet.

    Read More