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Job Details
2021-20568 -

Senior Manager, Benefits Operations

Location(s): Mountain View, California; San Diego, California; Tucson, Arizona; Los Angeles, California; Plano, Texas; Oregon City, Oregon; Eagle, Idaho
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Join our mission

Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumer, small business, and self-employed customers around the world the opportunity to prosper.

Overview

As members of the People and Places team, we are stewards of Intuit's greatest strategic asset: Our People.  Our mission is to Maximize the Potential of our Employees and accelerate Intuit's business growth with the right leadership, talent and org capabilities.

Come join Intuit as part of our People team as a Senior Manager, Benefit Operations. Reporting into the Director, P&P Shared Services, you will manage a team in driving the operational excellence across our Americas benefits programs (Brazil, Canada, Mexico, US). You will lead the team in collaborating with internal and external stakeholders in ensuring our employees experience top notch service. Your domain will include health, income protection, retirement, well-being, time away and leave programs.

What you'll bring

  • Ten years minimum in a benefits management capacity with a company size of 5,000 employees or more. Our employees and their families are our customers, and we have a passion for a great experience interacting with our benefit programs.
  • Must have extensive experience with ERISA, COBRA, HIPPA, FMLA, Paternity/Maternity leave, ACA and other benefits compliance requirements. Customer-centric, organized and detail-oriented.
  • Ability to partner cross functionally within the organization and externally with vendor partners effectively. Experience with HR systems, Excel, Analytical skills. 
  • This role can be based remote-US

Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized as a best employer and is consistently ranked on Fortune's "100 Best Companies To Work For" and Fortune World's "Most Admired Software Companies" lists. Immerse yourself in our award winning culture while creating breakthrough solutions that simplify the lives of consumers and small businesses and their customers worldwide.

 

Discover what it's like to be part of a team that rewards taking risks and trying new things. It's time to love what you do! Check out all of our career opportunities at: careers.intuit.com. EOE AA M/F/Vet/Disability

 

How you will lead

  • Lead a team of benefits analysts on driving meaningful engagement for employees and families through the delivery of world-class benefit programs.
  • Manage Benefits Operations end to end, including outsourced vendors, ensuring accurate records are maintained and optimal employee support is provided.
  • Ensure the administration of the benefits programs are in line with company policies, plan documents, and applicable regulations. 
  • Partner with IT to establish and improve upon technology solutions that will enable us to scale as we grow and provide a seamless employee experience.
  • Evaluate Administration vendor performance against contract provisions, service level agreements and plan administration - ensuring vendor administration matches Intuit’s benefit plan design.
  • Work closely with our Payroll team to ensure efficient and employee friendly processes resulting in accurate benefits deductions from employee paychecks and that employee accounts get properly funded (e.g. 401K, HSA, FSA).
  • Partner with our HR Connect team to respond to escalated employee issues.
  • Provide analytic insights on employee questions and administrative needs, partnering with vendors as needed (Alight, Accolade, Darwin) and the HR Connect team.
  • Manage annual enrollments (Health & Welfare, Non-Qualified Deferred Compensation Program), partnering with the broader Benefits and Shared Services teams as needed.
  • Work closely with internal and external communication teams in creating employee tools for understanding their benefits and making election decisions.
  • Partner with the Benefits Managers on compliance audits, required filings, and all other compliance related initiatives as required.
  • Develop system test cases, oversee testing by outsourced vendors.
  • Conduct audits of data to ensure processes and policies are being managed effectively and data quality is maintained/improved amongst internal and external systems.
  • Oversee vendor billing data including reconciliation, validation, payment and budget reporting.
  • Drive RFPs, vendor selection and implementations
  • Continually identify opportunities to improve the employee experience and the operational efficiency of our programs.
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Gleb Intuit employee
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Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
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Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Carl at work
Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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