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Job Details

2020-15239 -

Senior Manager, Learning and Development - Design Thinking

Location(s): Mountain View, California
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Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

We’re looking for an up and coming design thinker with a passion for teaching to join our Chief Product and Design Officer team, one of the most dynamic groups at Intuit. In this role, you will help develop the next generation of Intuit’s famous “Design for Delight” and “Innovation Catalysts” programs (Intuit’s version of Design Thinking). You’ll work directly with our small team of innovation experts to develop and conduct learning experiences that teach Intuit’s innovation skills to every employee at the company.

Do you live at the intersection of design thinking, coaching, and the future of learning? Are you comfortable leading a group of hundreds of people through a live design thinking exercise, as well as going deep to coach a small team how to apply design thinking skills to their work? Do you have unique ideas about how people might learn better, faster, all while being more engaged in their work? Do you know the difference between rapid skill acquisition, gaining knowledge, and deliberate practice? Does the process of human centered design make you smile? If you answered yes to most of these questions and have the experience to prove it, we’d love to hear from you.

What you'll bring

  •  Your students agree you are an amazing teacher!
  •  5+ years of experience teaching design thinking at a high level. 
  •  Experience applying design thinking, human-centered design principles to real world design challenges such as new solution development, and ability to teach others how to do so as well
  • Ability to teach human-centered design principles and techniques to others
  • Expertise conveying ideas and concepts through prototyping
  • Developing and facilitating effective workshops and learning experiences. Front-of-room presenter, and collaborator
  • Experience designing with common educational software platforms, LMSs, design patterns, and materials in a variety of mediums.
  • Nice to have: Experience with your own creative side-hustle, and understanding of innovation methods such as lean startup, design thinking, entrepreneurship, etc.

How you will lead

You will be responsible for designing end-to-end, multi-platform modern learning experiences that support strategic, targeted employee development efforts by applying best practices in adult learning theory, experience design, design thinking, and instructional design. In this role, your main responsibility will be to lead the design of experiences that deliver high-impact modern learning.

 

·       Develop learning experiences that effectively teach innovation skills to employees, applying adult learning theory, modern learning principles, and instructional design best practices to create targeted, omnichannel content.

·       “Front of the room instructor” for various design thinking related workshops.

·       Develop effective training events and training programs to target specific behavior changes

·       Conduct human centered design research before exploring potential designs

·       Rapidly express your ideas through prototypes and experiments

·       Research internal success stories, and communicate persuasively via written stories, developing marketing and mass communications that increase employee awareness and adoption of the learning resources our team develops.

·       Develop assessment protocols, and measure overall impact and effectiveness of learning programs via automated and ad hoc analysis tools and methods that you create.

·       Collaborate with diverse stakeholders including senior leaders, researchers, product managers and other leaders across the company

·       Stay immersed in the latest “design thinking” trends and innovation methodologies

·       Be creative, innovative, passionate and influential

·       Learn each and every day, take initiative, and self-organize your projects

·       Work on multiple projects at one time, using strong communication skills to manage time and expectations appropriately

·       Ability to go broad, then go narrow. Sweat the details, and provide bold thinking and big ideas

·       Occasional travel might be required

            

 

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Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
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Liron Intuit employee
"At Intuit, I have everything I need to be a great data scientist, from rich datasets to inspiring colleagues."
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Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
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Blaid Intuit employee
"By building tools that enable our developers to validate the compliancy of our products, I’m playing a role upholding Intuit’s value of integrity without compromise. Through ensuring that our products are safe and secure for our customers, I feel like I’m part of helping millions of people around the world gain access to the financial resources that they need to prosper."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
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Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Carl at work
Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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