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Senior People Support Partner

Category Human Resources Location Mountain View, California; San Diego, California Job ID 19197
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

The People Experience Team exists to shape experiences that maximize the potential of our people. People Support Partners is one of the four pillars within the People Experience team, whose primary focus is to empower employee success through general and expert level human assisted support for employee questions, supporting workers in difficult situations (i.e. employee loss, natural disasters, etc.), and partnering with centers of excellence (COEs) to make improvements to products and experiences on the design and launch of new programs.

Senior People Support Partners are experts in employee support, collaborating closely with our most complex Centers of Excellence (COEs) to revolutionize and pioneer new programs and processes that deliver unparalleled experiences for our employees and are the go-to team for expert guidance, both human-assisted and help yourself, all while spearheading and championing team initiatives and P&P priorities.


Responsibilities

  • Collaborate closely with the most complex, high-volume COEs and key partners to pioneer and launch innovative employee experiences across People & Places programs
  • Analyze data and insights to pinpoint opportunities that elevate employee experiences and drive the creation of groundbreaking programs and products, while partnering with key stakeholders to champion impactful change
  • Spearhead or significantly contribute to the creation of compelling communications, FAQs, and protocols
  • Deliver exceptional guidance and support to employees and managers, showcasing expertise, empathy and navigating complex scenarios 
  • Serve as a trusted source of knowledge and coaching, leveraging deep subject matter expertise 
  • Design, implement, and maintain essential employee support processes and protocols for critical situations (e.g., natural disasters, employee loss, hardship)
  • Foster trust and become a go-to advisor for both customers and partners
  • Lead or contribute to impactful team initiatives and projects with clearly defined objectives
  • Play a key role in complex team initiatives and projects, as well as People & Places priorities, where outcomes may have some ambiguity
  • Consistently uphold Intuit policies and standards in all circumstances

Qualifications

  • People Champion - Designs, develops, and implements changes that improve how we deliver our customer benefits.
  • Business Accelerator - Designs, develops, and implements changes that accelerate Intuit's strategy. Remains agile and resilient to external factors and trends that affect our people, workplace and customers.
  • Data Driven - Analyzes data and generates actionable insights that inform next steps and influence decisions.
  • Change Leader - Defines and leads key workstream(s) in the end-to-end change Identifies and engages the right stakeholders, keeps them informed of status and holds them accountable. Provides recommendations to remove risks and barriers. Demonstrates learning and growth mindset.
  • Domain Expert - Uses deep domain expertise to accelerate outcomes within their domain. Seeks out external benchmarking to improve how the work gets done. Builds relationships and shares knowledge across P&P domains. Evolves or builds solutions for scale, standardizing and automating where possible.
  • 7+ years of HR generalist or relevant experience
  • BA (or country equivalent) or work experience equivalent

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: 

Bay Area: $122,500 - $165,500

Non- Bay Area: 107,500 - $145,500



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