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Job Details

2020-16511 -

Senior/Principal Product Manager, Intuit Platform, API Gateway and Service Mesh

Location(s): Mountain View, California - San Diego, California
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Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

The Intuit Developer Platform team at Intuit builds foundational capabilities that developers across Intuit use for building and running Intuit’s flagship applications leveraging cloud-native technologies in a highly scalable, reliable, and secure manner. Ease of use along with scale and reliability are some of the key attributes of the platforms that this organization is responsible for. Intuit is a big believer of open source both as a consumer and as a contributor and actively participates in many open source communities, including CNCF, Istio, and GraphQL.

We are on a journey to enable hyper-scale on both our systems and our development processes and are making fundamental technological shifts that will enable this journey. As a product manager in this group, you will have the opportunity to solve business-critical problems via leading-edge products, participate in the open-source community, and lead innovation within and outside of Intuit.

We are looking for candidates who have extensive product management experience building platforms at scale and deep technical understanding of those platforms balanced with customer empathy, strong execution capability, and a track record of building strong business partnerships and delivering impactful business results.

You will work with other product managers on Intuit’s overall  Development  Platform strategy with a particular emphasis on API Gateway, Service Mesh, and inter-service communication efforts in a large scale distributed microservice architecture. You will get  to work on Istio, Kubernetes, AWS Cloud, observability and scalable distributed systems and help drive Intuit’s contributions to open source projects in cloud-native technologies. You’ll help drive partnerships with end-users and partners to raise Intuit’s profile in the cloud-native community. If you understand shaping the future of large scale operational systems and appreciate working with open source communities, then this job is for you!

What you'll bring

  • 5+ years designing and delivering world-class platform products that solve big customer needs, specifically in large scale distributed systems and platforms
  • Experience with container ecosystem, developer tools, service mesh, and API Gateways.
  • Has experience defining, building, and delivering products on public clouds – AWS, Azure, and GCP.
  • Has a good understanding of defining and building SaaS services, products, and infrastructure at scale.
  • Has a good understanding of defining and building user experiences and flows for managing complex infrastructure products. .
  • Has worked in an Agile development setting and can drive backlog grooming and prioritization.
  • Product development and technical background, either as an engineer or in a previous technical role with prior hands-on development experience or in developing and presentation of technical demos.
  • Proven experience in defining the product vision and inspiring teams to deliver innovations and impactful products.
  • Ability to take end-to-end responsibility for the product’s success.
  • Ability to work closely with customers and partners listening and taking a customer-focused approach to defining strategy and setting priorities demonstrating a passion for the customer.
  • Excellent collaboration and communication skills - leading execution across teams, influencing across organizations in small teams, and larger group presentation formats.
  • Undergraduate degree in computer science, electrical engineering or a related technical discipline required; advanced degree a plus

How you will lead

  • Define and lead the vision and strategy for API Gateway, service mesh, API Management, inter-service communication products, and authentication and authorization protocols, provide product thought leadership in identifying critical customer requirements, understand business goals, and define product roadmaps and KPIs.
  • Work closely with product managers and development teams across Intuit to identify and address gaps in raising Intuit’s operational excellence through products to help achieve >4 9s availability and world-class performance.
  • Effectively manage dependencies, priorities, and plans across different groups at Intuit towards consistent product delivery aligned towards common goals.
  • Take a data-driven approach in prioritizing requirements, creating and communicating plans and roadmaps, defining success metrics to deliver impactful business results.
  • Demonstrate customer obsession by being a champion for the user experience with deep customer empathy.
  • Evangelize and create broad awareness for the service communications ecosystem with technical talks at both internal and external forums and customer events.
  • Serve as a product evangelist for service mesh and API management products both internally and externally by speaking at conferences, meetups, community meetings in cloud-native space and bring external-in perspectives to how Intuit builds a highly scalable, reliable, high-performance platform.
  • Actively participate in and be a thought leader in the open-source community around platform engineering projects, specifically in the service mesh space.
  • Be part of the extended product management team to contribute across Intuit platforms.
  • Be customer-obsessed, acting as the voice of developers and Intuit’s customers in creating and operationalizing world-class SaaS platforms.
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
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Liron Intuit employee
"At Intuit, I have everything I need to be a great data scientist, from rich datasets to inspiring colleagues."
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Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Carl at work
Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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